Online Security

Peer-to-Peer (P2P) Payment Scams

More and more people are using mobile payment apps like Zelle®, Venmo® or CashApp®. P2P payments can make splitting the bill or paying for a service simple and convenient, but vigilance is key.

Action Steps to Prevent P2P Scams

If you’ve fallen for a P2P Scam, there’s a good chance that your funds are lost for good, but it’s still important to respond quickly to limit damage and help others from being similarly targeted.

  1. 01
    Contact Your Financial Institution

    Immediately contact the P2P app or your financial institution to explain that the transaction was fraudulent and seek assistance with retrieval.

  2. 02
    Report Your Situation

    If you do not receive the support you need, contact the Consumer Financial Protection Bureau at consumerfinance.gov and file a complaint.

Security Center

At Morgan Stanley, safeguarding your assets and personal information is among our highest priorities. Learn about our security measures and use our resources and ideas to help protect yourself online.