Online Security

Tech Support Scams

Fraud artists are savvy and can be very convincing. The Tech Support Scam is a popular social engineering technique, with several twists.

Action Steps to Prevent Tech Support Scams

In the unfortunate event that you fall victim to what you believe to be a Tech Support Scam, responding quickly can help limit the damage.

  1. 01
    Contact Your Financial Institution

    If you provided financial account information, immediately contact your financial institutions and discuss cancelling fraudulent charges, obtaining a new credit/debit card or opening a new account.

  2. 02
    Seek Help From a Trusted Expert

    If you unwittingly downloaded “scareware” onto your device or granted remote access to your computer, seek the help of a trusted expert to have any malware removed or uninstalled.

  3. 03
    Seek Additional Aid

    Visit IdentityTheft.gov for more information and specific actions to take based on your situation.

Security Center

At Morgan Stanley, safeguarding your assets and personal information is among our highest priorities. Learn about our security measures and use our resources and ideas to help protect yourself online.