Online Security

Grandparent Scams

The bond between a grandparent and grandchild is unique. Unfortunately, fraudsters may exploit this loving, trusting relationship to trick you and steal your money.

Action Steps to Prevent Grandparent Scams

In the unfortunate event that you fall victim to what you believe to be a scam, responding quickly can help limit the damage. 

  1. 01
    Contact Your Financial Institution

    If you provided financial account information, immediately contact your financial institutions and discuss cancelling fraudulent charges, obtaining a new credit/debit card or opening a new account.

  2. 02
    Seek Help From a Trusted Expert

    Seek help or advice from a trusted contact, such as your Morgan Stanley Financial Advisor.

  3. 03
    Report To Law Enforcement

    Contact local law enforcement to report the scam, or if you believe your grandchild may be in danger.

  4. 04
    Report Your Situation

    Report the incident and file a complaint with the Federal Trade Commission (FTC) and visit IdentityTheft.gov for more information and specific actions to take based on your situation.

Security Center

At Morgan Stanley, safeguarding your assets and personal information is among our highest priorities. Learn about our security measures and use our resources and ideas to help protect yourself online.