Morgan Stanley

Resources for Employees Affected by the West Coast Wildfires

To help employees affected by the wildfires, the Firm has the resources below. Additional resources may become available if conditions worsen or state, local or federal governments declare your area of residence eligible for assistance from FEMA. We will update this site then.

Note: Updates on office closings, re-openings and other information will be distributed by local branch management using the Firm’s Rapid Notification System. Watch for phone calls from 615-514-0826 – or texts from 893-61.

If you don’t find what you need here, please call your manager or email your HR Business Partners so we can understand how we can help.

UPDATE: September 11 

Wildfire smoke can be dangerous to your health and affect those beyond fire zones. The Centers for Disease Control’s website has information to help you be ready to protect yourself against smoke and ash before, during and after a wildfire.


Make Sure the Firm Knows How to Contact You

If you have not already updated in Workday your emergency contact information (personal cell phone and email, home address – and an emergency contact’s name and contact information), please call HR Services at 1-877-674-7411 between 9 am and 7 pm ET, M‑F. From the call menu, first say HR Systems, Payroll and Deferred Compensation, and then HR Systems, Transactions and Other Questions.




FEMA Assistance

The Federal Emergency Management Agency website – – lists resources provided by the federal government, as well as local agencies and organizations. While the full impact of the wildfires is yet to be determined, if you need to apply for disaster relief, doing so online at the above URL is the fastest way. If you do not have internet access, call 1-800-621-3362.


Temporary Housing

If you have immediate housing needs, please contact your manager. For help finding short-term housing, contact Matt Was at Nomad Temporary Housing: | 866-282-4750.


Benefits Information and Contacts

My Benefits site – Access information from your phone about the Firm’s medical, dental, vision and other benefits plans. Also, find a list of contact information by vendor (Cigna, UnitedHealthcare, Kaiser, etc.).

Note: For questions about insurances you have elected through the Firm – such as homeowners, renters, auto, etc. – Call You Decide at 800-864-1539.

Benefits Advocates – For questions about your benefits – including what’s covered, finding in-network doctors, and billing and claims help – call 1-877-674-7411* between 8 am and 7 pm ET, M‑F – and say Benefits Advocates.

* Note: Employees’ spouses/domestic partners should call 800-555-7187.


Prescription Drugs

If you are in an affected area or have evacuated and need an early refill of your medications, call:

·         OptumRx – 855-855-8757

·         Cigna Pharmacy – 800-CIGNA24 (800-244-6224)

·         Kaiser – 800-278-3296



Employees and their dependents enrolled in the Firm’s vision plan, who have lost or broken their eyewear or need eye care services due to a natural disaster, can call VSP at 800-877-7195 to have their VSP benefits reinstated – regardless of eligibility.

Additionally, if you (or anyone you know) is not a VSP member and needs to replace eyewear that was lost or damaged due to a disaster, VSP and the Red Cross can help. To learn more about the no-cost glasses program, contact the local American Red Cross or call 800-RED-CROSS (800-733-2767) to request a VSP Eyes of Hope® gift certificate to use at a local VSP network doctor’s office.

For updates about relief efforts, visit


 Mental Health Services

Natural disasters can take a toll on our mental wellbeing, too. The Firm’s mental health benefit through Lyra covers free, confidential sessions with therapists and coaches for you, your spouse/partner and children. Providers can help if you’re stressed, anxious, depressed or having problems sleeping – or want to talk about life issues like illness or loss, or legal or financial concerns.


Financial and Legal Support

Lyra Health offers these confidential services, at no cost, to assist you and your family during these challenging times:

  • Legal – 30-minute consultation with an attorney or mediator, and access to 24-hour emergency support
  • Financial – 30-minute consultation with a financial counselor, and a 30-minute consultation with a CPA
  • Identity theft – 60-minute consultation with a fraud resolution specialist, and an identification emergency response kit

844-926-2648 |


Insurance Review

The Firm has arranged for experts to review employees’ insurance policies (home, renter’s, flood, auto, etc.) and provide guidance in filing claims. For details, email


Car Rental Discounts

If you need temporary transportation, here are the Firm’s rental car discount codes:

  • Avis: D015790
  • Budget: U264503
  • Enterprise and National: XZ24MS2
  • Hertz: 1806667
  • Thrifty: LST14


Additional Discounts

The Perks at Work site has discounts from over 30,000 vendors. Create an account using your Morgan Stanley email address.