The Firm has consolidated the resources below to help employees and their families in the event of a natural disaster in their area. Additional resources may become available if conditions worsen or state, local or federal governments declare your area of residence eligible for assistance from FEMA.
Note: Updates on office closings, re-openings and other information will be distributed using the Firm’s Rapid Notification System. Watch for phone calls from 615-514-0826 or texts from 893-61.
If you don’t find what you need here, please call your manager or email your HR Business Partners so we can understand how we can help.
Updated March 1: No-Cost Legal Services
Through July 31, employees may contact MetLife Legal Plans for no-cost legal assistance following the winter storms in Texas and other states. Attorneys can:
• Review documents related to federal aid and insurance claims
• Consult about identity theft issues due to lost personal documents
• Answer questions about damaged property for renters or homeowners
• Provide advice on dealing with creditors and bill collectors
Call 800-821-6400 and say you are calling about the document review and consultations services offered as part of the Disaster Relief Plan. You will be asked to identify Morgan Stanley as your employer – and provide either the last four digits of their Social Security number or your employee number.
Make Sure the Firm Knows How to Contact You
Verify your emergency contact information (personal cell phone and email, home address – and an emergency contact’s contact information) in Workday.
Or, call HR Services at 1-877-674-7411. From the call menu, first say HR Systems, Payroll and Deferred Compensation, and then HR Systems, Transactions and Other Questions. Hours: 9 am and 7 pm ET, M‑F
The Federal Emergency Management Agency website – DisasterAssistance.gov – lists resources provided by the federal government, as well as local agencies and organizations. If you need to apply for disaster relief, doing so online at the above URL is the fastest way. If you do not have internet access, call 800-621-3362.
If you have immediate housing needs, please contact your manager. For help finding short-term housing, contact Ron Hauptmann at Nomad Temporary Housing: firstname.lastname@example.org | 866-282-4750.
Benefits Information and Contacts
MyBenefits.ms.com – Find information about the Firm’s medical, dental, vision and other benefits plans. Also, find a list of contact information by vendor (Cigna, UnitedHealthcare, Kaiser, Express Scripts, etc.). Note: Access the site from your phone or home computer – no password needed.
Tip: Don’t have your health care ID card or to access your account and coverage information? Download your providers’ mobile apps from the Apple App or Google Play store:
· Medical: Cigna (mycigna) | UnitedHealthcare (Health4me) | Kaiser
· Prescription Drug: Express Scripts
· Dental: MetLife | Delta Dental
· Vision: VSP
For questions about insurances you have elected through the Firm – homeowners, renters, auto, etc. – Call You Decide at 800-864-1539.
Benefits Advocates – For questions about your benefits – including what’s covered, finding in-network doctors, and billing and claims help – call 1-877-674-7411* between 8 am and 7 pm ET, M‑F – and say Benefits Advocates.
* Note: Employees’ spouses/domestic partners should call 800-555-7187.
Mental Health Services
Natural disasters can take a toll on both our physical and mental wellbeing. The Firm’s mental health benefit through Lyra covers free, confidential sessions with therapists and coaches for you, your spouse/partner and children under age 26. Providers can help if you’re stressed, anxious, depressed or having problems sleeping – or want to talk about life issues like illness or loss, or legal or financial concerns.
- 24/7 support: 844-926-2648
- Schedule an appointment – often as soon as the next day: https://morganstanley.lyrahealth.com
- Tips to Cope in Response to a Natural Disaster
Additionally, Headspace, the meditation app, is available to all employees. Create your free account using your Firm email address at work.headspace.com/morganstanleyamericas/member-enroll.
Financial and Legal Support
Lyra Health offers these confidential services, at no cost, to assist you and your family during these challenging times:
- Legal – 30-minute consultation with an attorney or mediator, and access to 24-hour emergency support
- Financial – 30-minute consultation with a financial counselor, and a 30-minute consultation with a CPA
- Identity theft – 60-minute consultation with a fraud resolution specialist, and an identification emergency response kit
To learn more, call or visit Lyra: 844-926-2648 | https://morganstanley.lyrahealth.com/worklife
The Firm has arranged for experts to review employees’ insurance policies (home, renter’s, flood, auto, etc.) and provide guidance in filing claims. For details, email email@example.com.
Employees and their dependents enrolled in the Firm’s vision plan who have lost or broken their eyewear or need eye care services due to a natural disaster, can call VSP at 800-877-7195 to have their VSP benefits reinstated – regardless of eligibility.
Additionally, if you (or anyone you know) is not a VSP member and needs to replace eyewear that was lost or damaged due to a disaster, VSP and the Red Cross can help. To learn more about the no-cost glasses program, contact the local American Red Cross or call 800-RED-CROSS (800-733-2767) to request a VSP Eyes of Hope® gift certificate to use at a local VSP network doctor’s office.
For updates about relief efforts, visit disaster.vsp.com.
Car Rental Discounts
If you need temporary transportation, use the Firm’s rental car discount codes:
- Avis: D015790
- Budget: U264503
- Enterprise and National: XZ24MS2
- Hertz: 1806667
- Thrifty: LST14
The Perks at Work site has discounts from over 30,000 vendors. Create an account using your Morgan Stanley email address.