Morgan Stanley


VoiceID works by creating and storing a voiceprint, a unique representation of your voice that is used to confirm your identity when you call the Morgan Stanley Service Center. Having your voiceprint on file reduces the risk of fraud by helping protect you from individuals who may attempt to gain unauthorized access to your accounts.





VoiceID provides an additional layer of security by helping to detect when someone other than you is calling.


VoiceID identifies you during normal conversation, providing a seamless experience without the need to answer additional security questions.


VoiceID is easy, frictionless and fast, taking as little as sixty seconds to complete your authentication once you are enrolled.

Getting Started with VoiceID

Online Security Center

Reporting an Online Security Concern

If you suspect you may be the victim of fraud or identity theft, or if you notice suspicious account activity or receive a questionable email or text that appears to be from Morgan Stanley, please contact us immediately at

(24 hours a day, 7 days a week)