Hard Lessons Series

Hard Lessons: Brad Jacobs

E7 • August 27, 2026
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Brad Jacobs: Question Deeply, Act Quickly

E7 • August 27, 2026

In this episode of Hard Lessons, the Chairman and CEO of QXO and founder of Jacobs Private Equity shares how he has achieved success in more than 500 mergers and acquisitions. Watch for his take on how 1+1 can equal 11, when to disrespect the org chart and when to stop selling and start doing.

Eli Gross

So if you go back to Brad at that point in time, what would you have done differently?

 

Brad Jacobs

I wouldn't have bet the ranch on it. Well, we didn't bet the whole ranch. We probably lost 500 million bucks. So it's a lot of money. And you remember that forever. So we could afford it, but barely!

 

Narrator

From Morgan Stanley, this is Hard Lessons, where iconic investors reveal the critical moments that have shaped who they are today. You'll hear about two out-of-consensus calls, one that was on the money and one that wasn't. Today on the show. Brad Jacobs, chairman and CEO of QXO, in conversation with Eli Gross, Global Co-Head of Investment Banking at Morgan Stanley. Brad Jacobs is the founder of eight separate billion- and even multibillion-dollar companies. Those include United Rentals and XPO, the sixth- and seventh-best-performing stocks in the Fortune 500 in the last decade.

He's also author of two bestselling books, How to Make a Few Billion Dollars and How to Make a Few More Billion Dollars.

 

Gross

Brad, great to have you here.

 

Jacobs

My pleasure.

 

Gross

So Hard Lessons is about out-of-consensus calls in investing. And it's hard to think of anybody that's made more calls in investing than you. 500 M&A deals. multiple billions of dollars of capital, as you've built up United Rentals, United Waste, as we met each other, XPO and Transpo and Logistics and now QXO. So we're going to get into it. We're going to talk about out-of-consensus calls that you've made.

 

Jacobs

I've made a lot of out-of-consensus calls.

 

Gross

I've been around a few of those

 

Jacobs

Yeah, you helped me on a couple!

 

Gross

So let's start with an out-of-consensus call that you made and it actually worked out.

 

Jacobs

First thing that pops right in my head is one that you advised me on when you were a transportation banker. Con-way, of course. So that was—when was that? That was…2015. 2015, about 11 years ago. And we were looking at—as you recall—we were looking at Menlo. They had a subsidiary that did contract logistics. Great, great, great little subsidiary. And I wanted it. I wanted it real bad. It had these really blue-chip customers, and I wanted to cross-sell into those customers. So we were talking, trying to get a deal done, and we were going to do this Reverse Morris Trust.

 

And then the market cap went up and it didn't work anymore. And the Con-way folks said, "Why don't you look at buying the whole company?" Wow. That's an interesting idea. I had never really thought about buying an LTL trucking company. We were a non-asset company at that- we were a brokerage, for the most part. I said I'll take a look at it, keep an open mind. And we looked at it and studied it and said, "Wow, there's a lot of cost we can take out of this,” because they had done three big acquisitions and never integrated them.

 

So they had three HR departments, three IT departments, three sales organizations, three of everything! So, you know, we didn't need all three. We just needed one. I saw an opportunity to improve the quality of the service up, and all that panned out. But at the time, very skeptical reaction, as you remember, from Wall Street. Our stock had gone from—I don't remember the exact numbers—from something like 50 or 60 or 70, down to like 20 or 30. Really, really dramatically down.

 

And I remember calling you, actually, and saying, "Well, what do you make of all this?” Look, it depends what you think in the short term or long term. Short term, you have to tough it out, because you have a bad reaction here. People don't really understand the story yet. It's going to take some time. It's a pivot. It was bold. It was a good move, but it was a pivot. And investors don't like strategy shift. You have to accept that. But long term, if you execute on what you plan on doing and you deliver the numbers, investors will love it.

 

And it turned out they did love it, because we doubled the EBIT in two years.

 

Gross

But walk us through that, because I remember having that conversation. It was a Sunday. You gave me a call and said, "What do you think about this?" I gave you my initial reaction: it's a pivot. You knew it was going to be a pivot. Turned out to be a home run. But as you thought about communicating that pivot to your investors, to the research community, to your employees and customers, how did you think about having those conversations?

 

Jacobs

Well, I didn't think the reaction was going to be as bad as it was. I was expecting people to give us the benefit of the doubt that we'd actually done a lot of diligence. We owned a big percentage of the company. Obviously, we weren't going to do something that was going to hurt the company. But investors at that moment in time were very short term oriented, and they were thinking about, like, this quarter and right away. And I was thinking about five years and 10 years and building a durable company that was going to work and, you know, be amazing over time. So there was a disconnect there.

 

Gross

And would you say that you have unique ability to do a pivot like that because of the success that you built up over time? Or do you think, no, even at the beginning of my career, if I had conviction around the long-term strategy, I would just go do it and damn the torpedoes, we're going to go make that investment.

 

Jacobs

I don't feel I have unique anything. And I don't have a unique ability at all to do something that's impossible. But I think I think earlier in my career, it was more challenging because I hadn't proven myself yet. Now I think I get a little more benefit of the doubt, because we've done a lot of out-of-consensus hard calls, and it worked out. They all worked out really really well. So I think people give me a little more slack. On that particular deal the board was very skeptical about the deal. So was my fellow management team, for the most part.

 

But I felt really strong about this, because I really was in the weeds on the diligence. I understood exactly what we were going to do in order to dramatically improve the profitability of the business. So I had conviction about it. So I stood up to the board and I rallied my team around me. And, you know, at first it was difficult for a few months. But after a few months, the stock doubled and tripled. Today, of course, it's many, many times what it was then. So it was okay. But I remember being interviewed by The Wall Street Journal. The stock had come down a lot.

 

And I told the reporter, "I think this is going to be the best deal of my career so far." Now we've done better ones since then, but it turned out I was right. So we bought Con-way. You might remember this. The OR, the operating ratio was 96%,

 

Gross

I remember, I remember-

 

Jacobs

So they were making a 4% profit margin. Today, Mario and the team who are running it now—I'm not running it—they've got a shot at getting into the 70s.

 

Gross

Did you see that at the time of the investment?

 

Jacobs

Well, Con-way's growth—the LTL business growth—really took place in two sections. The first few years was just organizing the organization chart, there was just too much of everything and multiple of the same thing. So getting it lean. Getting it so it's a machine that functions, and you don't have bureaucracy. And you can actually talk to people doing things rather than people who are hearing things. I mean, really elegant. Getting the org chart very elegant. It was mainly to make it effective as an organization that can communicate with itself in efficient ways.

 

And then, once we got that sorted out, it became LTL 2.0, which was to improve the quality of service. And we said, "Okay, that's what we got to do" We’ve got to get our on-time delivery up and we got to get our damages down. So that took a period of a number of years.

 

Gross

When you look at investment opportunities, how often is it for you—it's an undermanaged situation versus as part of your businesses synergies just being better. Is it 50/50? Or how would you mix it?

 

Jacobs

I would say only about 20%, 25% are fixer-uppers. There's been great value created from those fixer-uppers after you fix them up. But that hasn't been the rule. The rule has been they've been good companies, but we made them better companies, and we brought synergies. So I was with someone yesterday who's a very big investor, and they were telling me their definition of synergy is one plus one equals 11. I like that. That's a good one: one plus one equals 11. And the ones that really worked the best were ones that we put the companies together, and there were both cost and revenue synergies.

 

We were able to eliminate duplicative SG&A and redundant positions and so forth. That's kind of a one-trick pony. It's not the gift that keeps giving. The gift that keeps giving is the synergy on the top line. Where you can cross-sell services, where you can merge the salesforce, give the salesforce more things to sell, where you can find best practices from the company you bought and best practices that we have. Take the best of both, and now you've got a whole new best set of best practices that are better than the previous one. Those are the ones that are really the best ones.

 

Gross

When people read your book, I think a lot of people have a reaction, saying, "Wow! It seems so easy! You identify an industry, I find companies, I acquire them, I get synergies, and I create all this value.” Easier said than done. The one thing that I noticed, as your advisor on a handful of deals and sometimes being on the other side, is that the study of the industry and the opportunity set is very deep. The preparedness to act on opportunities is quick. And the speed with which you integrate is phenomenally fast. Is that the secret sauce?

 

Jacobs

I don't know if it's a secret because I wrote two books about it, but it's the sauce! I mean, the sauce is to know what you're getting into. What are you going to do with this company? How did it get to where it is now? What had to happen in order to get here? What did they do to get the numbers? How much of that is sustainable? How much of that is just one-trick pony stuff? And what can we do to the company now to turbocharge its growth? How can it grow more? How can you get price? How can you get volume? How can you please the customer more?

How can you really figure out exactly what the customer wants and then give it to the customer so that you get a bigger share of their spend, maybe get a little bit more in price and you get higher organic revenue growth? That's what really makes them hum.

 

Gross

You know, having been by your side on lots of transactions, the one thing that I recall vividly is your focus on meeting the people who are running the organizations you're buying.

 

Jacobs

Yeah.

 

Gross

It's not necessarily 100 people. It's the key people at a very deep level. What do you look for when you're having those conversations with the owners or the business leaders?

 

Jacobs

I absolutely do like to meet with the top 15 or so people at a minimum for an hour and a half, two hours apiece, but as long as possible. And I just want to ask them truthfully, "Would you pay billions of dollars for this company if it was your billions of dollars?" and see how they react to that. And it's amazing what people will say. Sometimes people say, they think about it for a while. They go, "I guess so." That’s not a good answer. That’s not a good answer.

 

Gross

You want some more conviction.

 

Jacobs

A lot more conviction than that. I want to hear why. Give me detail. I want to hear what—what's working in this company that if you were to buy it, we should continue doing it because it works really, really well. What's going on in the company that you disagree with that you think we could do something in a different way and have a better result? And hear what they say about that, and then see what patterns emerge, what themes emerge from all the different people we speak with separately.

 

I do Zooms almost every day with small groups, five, 10 people from the company, and that's where I learn the most. People relax and tell you what's really on their mind. I find so many times, Eli, because some people have been working in a company for 10, 20, 30 years- Nobody's ever asked them, what's your idea to improve the company?

 

Gross

Ask!

 

Jacobs

Ask! Yeah. So when you ask, it just, like, floods out— this openness, everybody will tell you all kinds of cool stuff.

 

Gross

Is there an example, maybe, of where you've reached down into the organization having gotten the best idea, not necessarily from your direct reports?

 

Jacobs

I do that all the time. It drives my direct reports crazy sometimes. I'm talking to their direct reports. Sometimes I'm talking to their direct reports' direct reports. I like talking to the front line. I like talking to the people who are directly interacting with the customers. The customer is very important. They're the people wiring money to us, so we have to always be in tune with what's going on, what the pulse is of the customer. And I find if you get closest to the person in the organization who's closest to the customer, that's how you get the real story. And I do that raising money, too.

 

I remember we had a call once, we were raising some money with Morgan Stanley, and there was some fellow on your team was the most junior guy, I think, if not the most junior, the second most junior guy. And he was really smart on the call. He was in the weeds-

 

Gross

I remember this.

 

Jacobs

And he started, like, saying, "I think you should change this, change this, like that.” So I just start talking to him. I didn't talk to the big shots anymore, I talked to that guy directly. I respect the organization chart, but I also disrespect it. I just, like, cut through it.

 

Gross

And do you find that once your organization sees that you do that, everywhere, not just with respect to one reporting line, but you're doing everywhere that the organization gets accustomed to that and says, "Well, this is the pace at which we're running, and that's the modus operandi."

 

Jacobs

Yeah, it's empowering. It's empowering that people feel they matter, because they do matter, and their voice is really being heard and taken into consideration and forming the plan. And they say, “Wow, I was in this meeting. I suggested this and they did it the next day. It's amazing.” And you mentioned we go fast. We go really fast. We go super, super fast.

 

Gross

I love the Con-way example. It's great. I remember it very vividly. We also worked on something more recently with TopBuild.

 

Jacobs

You know, this TopBuild acquisition that Morgan Stanley helped finance– thank you for the money– that's an out-of-consensus call, because we were mainly doing distribution of insulation. And now we bought a company that does both distribution and installation. So it was a little bit of a pivot again, and the market hasn't yet fully appreciated how good the deal is. I think it's going to be my best deal yet. I really do.

 

Gross

Even early days, you kind of feel like it’s there.

 

Jacobs

Oh, yeah. Yeah, yeah, there's a lot of excitement in the organization and a lot of planning. Even in just a few weeks, it's going really well. Why do I say that? Remember we were talking a few minutes ago about one plus one equals 11, according to my friend. I think that's the situation here because now together, we've got something like a couple hundred thousand customers. That's a lot of customers. So we're in the process—and it's going to take us two or three months to get the data—figure out, each one of those customers, how much are they buying from us of each one of the things we sell? Lumber, insulation, roofing, waterproofing, decking and siding...

 

Everything, go down the whole list. And how much are they buying elsewhere? Away from us? And I already know where it's going to come out. It's going to come out saying they're buying a lot of things from other people, in a lot of cases, zero from us. TopBuild does a lot of insulation for data centers. Well, data centers buy every single thing we sell other than windows because they don't like windows. So we got to penetrate that. So there's a big, big cross-sell opportunity there.

 

And on the procurement side, it turns out there's a big overlap between their supplier partners and ours. So we're now over a billion-dollar customer for quite a number of vendors.

 

Gross

So the opportunity you saw—and clearly, early days here, but it's materializing—but as an out-of-consensus investment, when you were looking at it, did you know, "This is going to be a tough one to sell. I've got conviction, but it's going to be tough to sell"?

 

Jacobs

I try to tune it out. I try to tune out like, the short-termism, because I'm trying to build companies like I have in the past that are long-term, durable, world-class companies that are going to be leaders in the market and be sustainable over time. So if you just go by what's in mode at the moment, you're not going to achieve that. You can't build the business long term by the flavor of the day.

 

Gross

Okay. We could spend the whole podcast talking about out-of-consensus calls that worked out. You've done so many deals. Can we spend a minute on something that was out-of-consensus and didn't quite work out the way you thought it would?

 

Jacobs

You mentioned I've done 500 or probably more than 500 deals now. Probably a half a dozen of them were stinkers. But the biggest stinker of them all was a group of them. This was in 2000, right around the turn of the century, there was this act that came out in Congress, the Transportation something act for the 21st Century, and they were going to spend all this money to reconstruct the bridges and the tunnels and the roads in America. I was in United Rentals at the time.

 

So I said I gotta buy all the rental companies for all that orange stuff: barricades, and cones, and striping. I said, I got to dominate that market. So I bought the five or six biggest ones. Some were strategic, some were family owned, some were private equity owned. And I put them together. I was, like, waiting all the money...the money never came. Congress never really spent the money.

 

Gross

 

Stroke-of-the-pen risk.

 

Jacobs

 

Yeah, it was. It turned out the pen never stroke.

Eli Gross

 

So if you if you go back to Brad at that point in time, what would you have done differently?

 

Brad Jacobs

 

I wouldn't have bet the ranch on it. Well, we didn't bet the whole ranch. We probably lost 500 million bucks. It's a lot of money. And you remember that forever. So we could afford it, but barely! We took a write-off on that one. So that was that was a hard lesson.

Eli Gross

 

It's been said that you don't make money as an investor when you're right or wrong; It's how much you invest when you're right and how much you invest when you're wrong.

 

Brad Jacobs

 

There's a lot to be said about that. The big multistrat funds, they're only right, like, 51%, 52% of the time. But they do the risk management so carefully that the amount they lose is less than the amount they make. So they end up making a lot of money.

 

Eli Gross

 

Okay. So we have an out-of-consensus call that worked out well. One out-of-consensus that didn't work out as well as you thought. When you look back, what is the hardest lesson that you've learned over your career?

Brad Jacobs

 

The hardest... The most important lesson I've learned is, you have to keep it real. You have to be totally real. So early in my career, I was kind of selling a lot. I was selling to my employees, or selling to investors, or selling to vendors, or selling to all the constituents. At a point in time, I realized: stop selling. Just make it happen, and tell people exactly what you're working on. Don't tell them just the good, that's selling. Tell them the good, tell them the bad, and tell them what your plan is for the bad.

 

Tell them, "Here's the things I'm working on that aren't perfect, aren't efficient yet. But here's my plan to make them efficient, make them really good." And that was an important lesson to learn. It's important in several ways. Number one, it's more effective communication. Number two, it's much better for your happiness. You don't have two different voices going in your brain. As you're going through the day, in different meetings, with different constituents, you're telling the same story to everybody. So that was an important lesson.

 

Eli Gross

And important because, at the end of the day, the facts will carry the day and you might as well just lay it all out there? Or is that just something you have with the benefit of hindsight? Could you have done that kind of, "Hey, just be myself, tell it the way it is,” early on in your career?

 

Brad Jacobs

I think when I was young, if I had done that, I would have been more effective. I would have been more successful.

 

Eli Gross

Brad— Amazing story. You've created, multiple times, multiple billion-dollar-plus companies, against the doubters. You've done the M&A, you've raised the capital, and you've singularly been focused on returns for your shareholders, which consistently are at the top of the S&P 500. Very thankful for the partnership and for you being here today.

 

Brad Jacobs

Thank you for all the help.

 

Narrator

You've been watching Hard Lessons, an original series from Morgan Stanley. You can listen to an extended audio version of this episode on Apple, Spotify, or wherever you get your podcasts. For more information about the series, visit MorganStanley.com/HardLessons.

Transcript

Eli Gross

So if you go back to Brad at that point in time, what would you have done differently?

 

Brad Jacobs

I wouldn't have bet the ranch on it. Well, we didn't bet the whole ranch. We probably lost 500 million bucks. So it's a lot of money. And you remember that forever. So we could afford it, but barely!

 

Narrator

From Morgan Stanley, this is Hard Lessons, where iconic investors reveal the critical moments that have shaped who they are today. You'll hear about two out-of-consensus calls, one that was on the money and one that wasn't. Today on the show. Brad Jacobs, chairman and CEO of QXO, in conversation with Eli Gross, Global Co-Head of Investment Banking at Morgan Stanley. Brad Jacobs is the founder of eight separate billion- and even multibillion-dollar companies. Those include United Rentals and XPO, the sixth- and seventh-best-performing stocks in the Fortune 500 in the last decade.

He's also author of two bestselling books, How to Make a Few Billion Dollars and How to Make a Few More Billion Dollars.

 

Gross

Brad, great to have you here.

 

Jacobs

My pleasure.

 

Gross

So Hard Lessons is about out-of-consensus calls in investing. And it's hard to think of anybody that's made more calls in investing than you. 500 M&A deals. multiple billions of dollars of capital, as you've built up United Rentals, United Waste, as we met each other, XPO and Transpo and Logistics and now QXO. So we're going to get into it. We're going to talk about out-of-consensus calls that you've made.

 

Jacobs

I've made a lot of out-of-consensus calls.

 

Gross

I've been around a few of those

 

Jacobs

Yeah, you helped me on a couple!

 

Gross

So let's start with an out-of-consensus call that you made and it actually worked out.

 

Jacobs

First thing that pops right in my head is one that you advised me on when you were a transportation banker. Con-way, of course. So that was—when was that? That was…2015. 2015, about 11 years ago. And we were looking at—as you recall—we were looking at Menlo. They had a subsidiary that did contract logistics. Great, great, great little subsidiary. And I wanted it. I wanted it real bad. It had these really blue-chip customers, and I wanted to cross-sell into those customers. So we were talking, trying to get a deal done, and we were going to do this Reverse Morris Trust.

 

And then the market cap went up and it didn't work anymore. And the Con-way folks said, "Why don't you look at buying the whole company?" Wow. That's an interesting idea. I had never really thought about buying an LTL trucking company. We were a non-asset company at that- we were a brokerage, for the most part. I said I'll take a look at it, keep an open mind. And we looked at it and studied it and said, "Wow, there's a lot of cost we can take out of this,” because they had done three big acquisitions and never integrated them.

 

So they had three HR departments, three IT departments, three sales organizations, three of everything! So, you know, we didn't need all three. We just needed one. I saw an opportunity to improve the quality of the service up, and all that panned out. But at the time, very skeptical reaction, as you remember, from Wall Street. Our stock had gone from—I don't remember the exact numbers—from something like 50 or 60 or 70, down to like 20 or 30. Really, really dramatically down.

 

And I remember calling you, actually, and saying, "Well, what do you make of all this?” Look, it depends what you think in the short term or long term. Short term, you have to tough it out, because you have a bad reaction here. People don't really understand the story yet. It's going to take some time. It's a pivot. It was bold. It was a good move, but it was a pivot. And investors don't like strategy shift. You have to accept that. But long term, if you execute on what you plan on doing and you deliver the numbers, investors will love it.

 

And it turned out they did love it, because we doubled the EBIT in two years.

 

Gross

But walk us through that, because I remember having that conversation. It was a Sunday. You gave me a call and said, "What do you think about this?" I gave you my initial reaction: it's a pivot. You knew it was going to be a pivot. Turned out to be a home run. But as you thought about communicating that pivot to your investors, to the research community, to your employees and customers, how did you think about having those conversations?

 

Jacobs

Well, I didn't think the reaction was going to be as bad as it was. I was expecting people to give us the benefit of the doubt that we'd actually done a lot of diligence. We owned a big percentage of the company. Obviously, we weren't going to do something that was going to hurt the company. But investors at that moment in time were very short term oriented, and they were thinking about, like, this quarter and right away. And I was thinking about five years and 10 years and building a durable company that was going to work and, you know, be amazing over time. So there was a disconnect there.

 

Gross

And would you say that you have unique ability to do a pivot like that because of the success that you built up over time? Or do you think, no, even at the beginning of my career, if I had conviction around the long-term strategy, I would just go do it and damn the torpedoes, we're going to go make that investment.

 

Jacobs

I don't feel I have unique anything. And I don't have a unique ability at all to do something that's impossible. But I think I think earlier in my career, it was more challenging because I hadn't proven myself yet. Now I think I get a little more benefit of the doubt, because we've done a lot of out-of-consensus hard calls, and it worked out. They all worked out really really well. So I think people give me a little more slack. On that particular deal the board was very skeptical about the deal. So was my fellow management team, for the most part.

 

But I felt really strong about this, because I really was in the weeds on the diligence. I understood exactly what we were going to do in order to dramatically improve the profitability of the business. So I had conviction about it. So I stood up to the board and I rallied my team around me. And, you know, at first it was difficult for a few months. But after a few months, the stock doubled and tripled. Today, of course, it's many, many times what it was then. So it was okay. But I remember being interviewed by The Wall Street Journal. The stock had come down a lot.

 

And I told the reporter, "I think this is going to be the best deal of my career so far." Now we've done better ones since then, but it turned out I was right. So we bought Con-way. You might remember this. The OR, the operating ratio was 96%,

 

Gross

I remember, I remember-

 

Jacobs

So they were making a 4% profit margin. Today, Mario and the team who are running it now—I'm not running it—they've got a shot at getting into the 70s.

 

Gross

Did you see that at the time of the investment?

 

Jacobs

Well, Con-way's growth—the LTL business growth—really took place in two sections. The first few years was just organizing the organization chart, there was just too much of everything and multiple of the same thing. So getting it lean. Getting it so it's a machine that functions, and you don't have bureaucracy. And you can actually talk to people doing things rather than people who are hearing things. I mean, really elegant. Getting the org chart very elegant. It was mainly to make it effective as an organization that can communicate with itself in efficient ways.

 

And then, once we got that sorted out, it became LTL 2.0, which was to improve the quality of service. And we said, "Okay, that's what we got to do" We’ve got to get our on-time delivery up and we got to get our damages down. So that took a period of a number of years.

 

Gross

When you look at investment opportunities, how often is it for you—it's an undermanaged situation versus as part of your businesses synergies just being better. Is it 50/50? Or how would you mix it?

 

Jacobs

I would say only about 20%, 25% are fixer-uppers. There's been great value created from those fixer-uppers after you fix them up. But that hasn't been the rule. The rule has been they've been good companies, but we made them better companies, and we brought synergies. So I was with someone yesterday who's a very big investor, and they were telling me their definition of synergy is one plus one equals 11. I like that. That's a good one: one plus one equals 11. And the ones that really worked the best were ones that we put the companies together, and there were both cost and revenue synergies.

 

We were able to eliminate duplicative SG&A and redundant positions and so forth. That's kind of a one-trick pony. It's not the gift that keeps giving. The gift that keeps giving is the synergy on the top line. Where you can cross-sell services, where you can merge the salesforce, give the salesforce more things to sell, where you can find best practices from the company you bought and best practices that we have. Take the best of both, and now you've got a whole new best set of best practices that are better than the previous one. Those are the ones that are really the best ones.

 

Gross

When people read your book, I think a lot of people have a reaction, saying, "Wow! It seems so easy! You identify an industry, I find companies, I acquire them, I get synergies, and I create all this value.” Easier said than done. The one thing that I noticed, as your advisor on a handful of deals and sometimes being on the other side, is that the study of the industry and the opportunity set is very deep. The preparedness to act on opportunities is quick. And the speed with which you integrate is phenomenally fast. Is that the secret sauce?

 

Jacobs

I don't know if it's a secret because I wrote two books about it, but it's the sauce! I mean, the sauce is to know what you're getting into. What are you going to do with this company? How did it get to where it is now? What had to happen in order to get here? What did they do to get the numbers? How much of that is sustainable? How much of that is just one-trick pony stuff? And what can we do to the company now to turbocharge its growth? How can it grow more? How can you get price? How can you get volume? How can you please the customer more?

How can you really figure out exactly what the customer wants and then give it to the customer so that you get a bigger share of their spend, maybe get a little bit more in price and you get higher organic revenue growth? That's what really makes them hum.

 

Gross

You know, having been by your side on lots of transactions, the one thing that I recall vividly is your focus on meeting the people who are running the organizations you're buying.

 

Jacobs

Yeah.

 

Gross

It's not necessarily 100 people. It's the key people at a very deep level. What do you look for when you're having those conversations with the owners or the business leaders?

 

Jacobs

I absolutely do like to meet with the top 15 or so people at a minimum for an hour and a half, two hours apiece, but as long as possible. And I just want to ask them truthfully, "Would you pay billions of dollars for this company if it was your billions of dollars?" and see how they react to that. And it's amazing what people will say. Sometimes people say, they think about it for a while. They go, "I guess so." That’s not a good answer. That’s not a good answer.

 

Gross

You want some more conviction.

 

Jacobs

A lot more conviction than that. I want to hear why. Give me detail. I want to hear what—what's working in this company that if you were to buy it, we should continue doing it because it works really, really well. What's going on in the company that you disagree with that you think we could do something in a different way and have a better result? And hear what they say about that, and then see what patterns emerge, what themes emerge from all the different people we speak with separately.

 

I do Zooms almost every day with small groups, five, 10 people from the company, and that's where I learn the most. People relax and tell you what's really on their mind. I find so many times, Eli, because some people have been working in a company for 10, 20, 30 years- Nobody's ever asked them, what's your idea to improve the company?

 

Gross

Ask!

 

Jacobs

Ask! Yeah. So when you ask, it just, like, floods out— this openness, everybody will tell you all kinds of cool stuff.

 

Gross

Is there an example, maybe, of where you've reached down into the organization having gotten the best idea, not necessarily from your direct reports?

 

Jacobs

I do that all the time. It drives my direct reports crazy sometimes. I'm talking to their direct reports. Sometimes I'm talking to their direct reports' direct reports. I like talking to the front line. I like talking to the people who are directly interacting with the customers. The customer is very important. They're the people wiring money to us, so we have to always be in tune with what's going on, what the pulse is of the customer. And I find if you get closest to the person in the organization who's closest to the customer, that's how you get the real story. And I do that raising money, too.

 

I remember we had a call once, we were raising some money with Morgan Stanley, and there was some fellow on your team was the most junior guy, I think, if not the most junior, the second most junior guy. And he was really smart on the call. He was in the weeds-

 

Gross

I remember this.

 

Jacobs

And he started, like, saying, "I think you should change this, change this, like that.” So I just start talking to him. I didn't talk to the big shots anymore, I talked to that guy directly. I respect the organization chart, but I also disrespect it. I just, like, cut through it.

 

Gross

And do you find that once your organization sees that you do that, everywhere, not just with respect to one reporting line, but you're doing everywhere that the organization gets accustomed to that and says, "Well, this is the pace at which we're running, and that's the modus operandi."

 

Jacobs

Yeah, it's empowering. It's empowering that people feel they matter, because they do matter, and their voice is really being heard and taken into consideration and forming the plan. And they say, “Wow, I was in this meeting. I suggested this and they did it the next day. It's amazing.” And you mentioned we go fast. We go really fast. We go super, super fast.

 

Gross

I love the Con-way example. It's great. I remember it very vividly. We also worked on something more recently with TopBuild.

 

Jacobs

You know, this TopBuild acquisition that Morgan Stanley helped finance– thank you for the money– that's an out-of-consensus call, because we were mainly doing distribution of insulation. And now we bought a company that does both distribution and installation. So it was a little bit of a pivot again, and the market hasn't yet fully appreciated how good the deal is. I think it's going to be my best deal yet. I really do.

 

Gross

Even early days, you kind of feel like it’s there.

 

Jacobs

Oh, yeah. Yeah, yeah, there's a lot of excitement in the organization and a lot of planning. Even in just a few weeks, it's going really well. Why do I say that? Remember we were talking a few minutes ago about one plus one equals 11, according to my friend. I think that's the situation here because now together, we've got something like a couple hundred thousand customers. That's a lot of customers. So we're in the process—and it's going to take us two or three months to get the data—figure out, each one of those customers, how much are they buying from us of each one of the things we sell? Lumber, insulation, roofing, waterproofing, decking and siding...

 

Everything, go down the whole list. And how much are they buying elsewhere? Away from us? And I already know where it's going to come out. It's going to come out saying they're buying a lot of things from other people, in a lot of cases, zero from us. TopBuild does a lot of insulation for data centers. Well, data centers buy every single thing we sell other than windows because they don't like windows. So we got to penetrate that. So there's a big, big cross-sell opportunity there.

 

And on the procurement side, it turns out there's a big overlap between their supplier partners and ours. So we're now over a billion-dollar customer for quite a number of vendors.

 

Gross

So the opportunity you saw—and clearly, early days here, but it's materializing—but as an out-of-consensus investment, when you were looking at it, did you know, "This is going to be a tough one to sell. I've got conviction, but it's going to be tough to sell"?

 

Jacobs

I try to tune it out. I try to tune out like, the short-termism, because I'm trying to build companies like I have in the past that are long-term, durable, world-class companies that are going to be leaders in the market and be sustainable over time. So if you just go by what's in mode at the moment, you're not going to achieve that. You can't build the business long term by the flavor of the day.

 

Gross

Okay. We could spend the whole podcast talking about out-of-consensus calls that worked out. You've done so many deals. Can we spend a minute on something that was out-of-consensus and didn't quite work out the way you thought it would?

 

Jacobs

You mentioned I've done 500 or probably more than 500 deals now. Probably a half a dozen of them were stinkers. But the biggest stinker of them all was a group of them. This was in 2000, right around the turn of the century, there was this act that came out in Congress, the Transportation something act for the 21st Century, and they were going to spend all this money to reconstruct the bridges and the tunnels and the roads in America. I was in United Rentals at the time.

 

So I said I gotta buy all the rental companies for all that orange stuff: barricades, and cones, and striping. I said, I got to dominate that market. So I bought the five or six biggest ones. Some were strategic, some were family owned, some were private equity owned. And I put them together. I was, like, waiting all the money...the money never came. Congress never really spent the money.

 

Gross

 

Stroke-of-the-pen risk.

 

Jacobs

 

Yeah, it was. It turned out the pen never stroke.

Eli Gross

 

So if you if you go back to Brad at that point in time, what would you have done differently?

 

Brad Jacobs

 

I wouldn't have bet the ranch on it. Well, we didn't bet the whole ranch. We probably lost 500 million bucks. It's a lot of money. And you remember that forever. So we could afford it, but barely! We took a write-off on that one. So that was that was a hard lesson.

Eli Gross

 

It's been said that you don't make money as an investor when you're right or wrong; It's how much you invest when you're right and how much you invest when you're wrong.

 

Brad Jacobs

 

There's a lot to be said about that. The big multistrat funds, they're only right, like, 51%, 52% of the time. But they do the risk management so carefully that the amount they lose is less than the amount they make. So they end up making a lot of money.

 

Eli Gross

 

Okay. So we have an out-of-consensus call that worked out well. One out-of-consensus that didn't work out as well as you thought. When you look back, what is the hardest lesson that you've learned over your career?

Brad Jacobs

 

The hardest... The most important lesson I've learned is, you have to keep it real. You have to be totally real. So early in my career, I was kind of selling a lot. I was selling to my employees, or selling to investors, or selling to vendors, or selling to all the constituents. At a point in time, I realized: stop selling. Just make it happen, and tell people exactly what you're working on. Don't tell them just the good, that's selling. Tell them the good, tell them the bad, and tell them what your plan is for the bad.

 

Tell them, "Here's the things I'm working on that aren't perfect, aren't efficient yet. But here's my plan to make them efficient, make them really good." And that was an important lesson to learn. It's important in several ways. Number one, it's more effective communication. Number two, it's much better for your happiness. You don't have two different voices going in your brain. As you're going through the day, in different meetings, with different constituents, you're telling the same story to everybody. So that was an important lesson.

 

Eli Gross

And important because, at the end of the day, the facts will carry the day and you might as well just lay it all out there? Or is that just something you have with the benefit of hindsight? Could you have done that kind of, "Hey, just be myself, tell it the way it is,” early on in your career?

 

Brad Jacobs

I think when I was young, if I had done that, I would have been more effective. I would have been more successful.

 

Eli Gross

Brad— Amazing story. You've created, multiple times, multiple billion-dollar-plus companies, against the doubters. You've done the M&A, you've raised the capital, and you've singularly been focused on returns for your shareholders, which consistently are at the top of the S&P 500. Very thankful for the partnership and for you being here today.

 

Brad Jacobs

Thank you for all the help.

 

Narrator

You've been watching Hard Lessons, an original series from Morgan Stanley. You can listen to an extended audio version of this episode on Apple, Spotify, or wherever you get your podcasts. For more information about the series, visit MorganStanley.com/HardLessons.

Hosted By
  • Eli Gross

Brad Jacobs: Extended Audio Version

Hard Lessons

Transcript

NARRATOR: From Morgan Stanley, this is Hard Lessons… where iconic investors reveal the critical moments that have shaped who they are today.

 

You’ll hear about two out-of-consensus calls. One that was on the money and one… that wasn’t.

 

BRAD JACOBS: We probably lost five hundred million bucks, which is a lot of money, and you remember that forever.

 

NARRATOR: Today on the show – Brad Jacobs, Chairman and CEO of QXO and the founder of 8 billion- and even multibillion-dollar companies. Those include United Rentals and XPO — the sixth and seventh-best performing stocks in the Fortune 500 in the last decade.

 

JACOBS:  I usually do one or two things for ten years, and then I reinvent myself and start all over again.

 

NARRATOR: Brad is the author of two bestselling books, How to Make a Few Billion Dollars and How to Make a Few More Billion Dollars.

 

JACOBS: I remember being interviewed by the Wall Street Journal. The stock had come down a lot. I told the reporter, "I think it's gonna be the best deal of my career so far. It turned out I was right.

 

NARRATOR: He sat down with Eli Gross, Global Co-Head of Investment Banking at Morgan Stanley.

 

ELI GROSS: Brad. Really great, great to be together.

 

BRAD JACOBS: My pleasure.

 

NARRATOR:  They met at The Campbell, inside Grand Central Terminal. Listen in to hear how speed, synergy and small conversations have turbocharged Brad's success.

 

 

GROSS: So, Hard Lesson is about out-of-consensus calls in investing. Hard to think about anybody that's made more calls in investing than you. Five hundred M&A deals. You've raised over fifty billion dollars of capital as you built up United Rentals, United Waste. As we met each other, XPO in transpo and logistics, and now QXO.

 

JACOBS: I've made a lot of out-of-consensus calls.

 

GROSS: A lot of — I've been around a few of those.

 

JACOBS: Yeah, you've helped me on a couple.

 

GROSS: On a few. So let's start with an out of consensus call that you made, and it actually worked out.

 

JACOBS: Well, first thing that pops right into my head is one that you advised me on when you were transportation banker: Conway, of course. So that was... When was that? It was two thousand and fifteen. About eleven years ago. And we were looking at Menlo. They had a subsidiary that did contract logistics. Great, great, great little subsidiary. And I wanted it. I wanted it real bad because they had these really blue-chip customers, and I wanted to cross-sell into those customers. So we were talking, trying to get a deal done, and we were gonna do this reverse Morris trust, and then the market cap went up, and it didn't work anymore. And the Conway folks said, "Why don't you look at buying the whole company?" I said, "Wow, that's an interesting idea." I'd never really thought about buying an LTL trucking company. We're a non-asset company at that. We were brokerage for the most part. I said, "I'll take a look at it, keep an open mind." Anyways, we looked at it and studied, I said, "Wow, there's a lot of cost we can take out of this," because they had done three big acquisitions and never integrated them. So they had three HR de-departments, three IT departments, three sales organizations, three of everything. So, you know, we didn't need all three. We just needed one. And I saw an opportunity to improve the quality of the service up. And all that panned out. But at the time, very skeptical reaction, as you remember, from Wall Street. Our, our stock had gone from, I don't remember the exact numbers, but something like fifty or sixty or seventy down to like twenty or thirty. Really, really dramatically down and I remember calling you actually and saying, "Well, what do you make of all this?" He says, “look, it depends on whether you're thinking short term or long term. Short term, you gotta tough it out, because you have a bad reaction here. People don't really understand the story yet. It's gonna take some time." You did a pivot. It was bold. It was, it was a good move, but it was a pivot. And investors don't like strategy shift. So you have to accept that. But if long term, if you execute on what you plan on doing and you deliver the numbers, investors will love it. And it turned out they did love it because we, we doubled the EBIT in two years.

 

GROSS: But w- but walk us through that because, because I remember having that conversation. It was a Sunday. You gave me a call and you said, "What do you think about this?" I gave you my initial reaction: it's a pivot. You knew it was going to be a pivot, turned out to be a home run. But as you thought about communicating that pivot to your investors, to the research community, to your employees and customers, how did you think about having those conversations?

 

BRAD JACOBS: Well, I didn't think the reaction was gonna be as bad as it was. I was expecting people to give us the benefit of the doubt that we actually had done a lot of diligence. We owned a big percentage of the company, so obviously we weren't gonna do something that's gonna hurt the company. But investors at that moment in time were very short-term oriented, and they were thinking about, like, this quarter and right away. And I was thinking about five years and ten years and building up a durable company that was gonna work and, you know, be amazing over time. So there was a disconnect there. I probably misjudged how short-term the investment community was gonna look at that.

 

ELI GROSS: And would you say that you have unique ability to do a pivot like that because of the success that you built up over time? Or do you think, "No, even at the beginning of my career, if I had conviction around the long-term strategy, I would just go do it and damn the torpedoes, we're gonna go make that investment.”

 

BRAD JACOBS: I don't feel I have unique anything. And I don't have a unique ability at all to do something that's impossible. But I think earlier in my career it was more challenging 'cause I hadn't proven myself yet. Now I think I get a little more benefit of the doubt 'cause we've done a lot of out-of-consensus hard calls and they all worked out really, really well. So I think people will give me a little more slack.

 

ELI GROSS: Is there a convincing exercise that you have to undertake?

 

BRAD JACOBS: On that particular deal, the board was very skeptical about the deal. So was my fellow management team for the most part. But I felt really strong about this 'cause I really was in the weeds on the diligence. I understood exactly what we were gonna do in order to dramatically improve the profitability of the business. So I, I stood up to the board and I rallied my team around me and, you know, it was difficult for a few months. But after a few months, the stock doubled and tripled and today of course, it's, you know, many, many times where it was there. So, so it, it was okay. But I remember being interviewed by the Wall Street Journal. The stock had come down a lot. And I, I told the reporter, "I think it's gonna be the best deal of my career so far. Now, we've done better ones since then, but it turned out I, I was right. So we bought Conway. You might remember this. The operating ratio, was 96%. So they, so they were making a 4% profit margin. Today, Mario and the team, who are running it now — I'm not running it anymore — they have a shot of getting it into the 70s.

 

ELI GROSS: But did you see that at the time of the investment?

 

BRAD JACOBS: Well, Conway's growth, the LTL business growth, really took place in two sections. The first few years was just organizing the organization chart. Just too much of everything and multiple of the same thing. So getting it lean, getting it so it's a machine that functions and you don't have bureaucracy, and you can actually talk to people who are doing things rather than people who are hearing things. I mean, really it was getting the org chart very elegant, mainly to make it effective as an organization that can communicate with itself in efficient ways. And then once we got that sorted out, then it became LTL 2.0, which was to improve the quality of service. And we said, "Okay, that's what we gotta do. We, we gotta get our on-time delivery up, and we gotta get our damages down." And so that took a period of a number of years.

 

ELI GROSS: When you look at investment opportunities, how often is it, for you, it's an under-managed situation versus, as part of your businesses, synergies just being better. Is it fifty-fifty? Or, how would you mix it?

 

BRAD JACOBS: I would say only about twenty, twenty-five percent have been fixer-uppers. There's been great value created from those fixer-uppers after you fix them up. That hasn't been the rule. The rule has been they've been good companies, but we made them even better companies. And we brought synergy. So I was with someone yesterday who's a very big investor, and they were telling me their definition of synergy is one plus one equals eleven. I like that. That's a good one, one plus one equals eleven. And the ones that really worked the best were ones that we put the companies together, and there were both cost and revenue synergies. We were able to eliminate duplicative SG&A and redundant positions and so forth. But that's kind of a one-trick pony. It's not the gift that keeps giving. The gift that keeps giving is the synergy on the top line, where you can cross-sell services, where you can merge the sales force, give the sales force more things to sell, where you can find best practices from the company you bought and best practices that we have, take the best of both, and now you got a whole new set of best practices that is better than the previous ones. Those are the ones that are really the best ones.

 

ELI GROSS: When people read your book, I think a lot of people have the reaction, say: "wow, seems so easy." You know, I identify an industry. I find companies. I acquire them. I get synergies, and I create all this value. Uh, easier said than done. The one thing that I've noticed, as your advisor on a handful of deals and sometimes being on the other side, is that the study of the industry and the opportunity set is very deep. The preparedness to act on opportunities is quick. Uh, and the speed with which you integrate is phenomenally fast. Is that the secret sauce?

 

BRAD JACOBS: I don't know if it's a secret, 'cause I wrote two books about it, but it's, it's the sauce. I mean, the sauce is to know what you're getting into. What are you gonna do with this company? How did it get where it is now? What did happen in order to get here? What did they do to get the numbers? How much of that is sustainable? How much of that is just one-trick pony stuff? And what can we do to the company now to turbocharge its growth? How can you get price? How can you get volume? How can you please the customer more? How can you really figure out exactly what the customer wants and then give it to the customer so that you get bigger share of their spend, maybe get a little bit more on price, and you get higher organic revenue growth? That's what really makes them hum.

 

ELI GROSS: You know, having been by your side on lots of transactions, the one thing that I recall vividly is your focus on meeting the people who are running the organizations you're buying.

 

BRAD JACOBS: Yeah.

 

ELI GROSS: It's not necessarily 100 people. It's the key people at a very deep level. What do you look for when you're having those conversations with the owners or the business leaders?

 

BRAD JACOBS: I absolutely do like to meet with the top fifteen or so people at a minimum for hour and a half, two hours a piece, but as long as possible. And I just wanna ask them truthfully: would you pay billions of dollars for this company if it was your billions of dollars?" And see how they react to that. And it's amazing what people will say. Sometimes people say … they think about it for a while, and they say "Well, I guess so." That's not a good answer. That's not a good answer. Or —

 

ELI GROSS: Well, you want some more conviction.

 

BRAD JACOBS: A lot more conviction than that. And I want it to be sincere conviction. I wanna hear why. Give me detail. I wanna hear what's working in this company that if you were to buy it, we should continue doing it 'cause it works really, really well. What's going on in the company that you would disagree with, that you think we could do something in a different way and have a better result. And hear what they say about that, and then see what patterns emerge, what themes emerge from all the different people we speak with separately. I do Zooms almost every day with small groups— five, ten people from the company — and that's where I learn the most. People relax and tell you what's really on their mind. I find so many times, Eli, 'cause some people have been working in a company for 10, 20, 30 years, nobody's ever asked them, "What's your idea to improve the company?"

 

ELI GROSS: Ask.

 

BRAD JACOBS: Ask, yeah. So, and when you ask, just, like, floods out. It's just open, just boo. Everybody will tell you all kinds of cool stuff.

 

ELI GROSS: Is there an example maybe of where you've reached down into the organization and gotten the best idea, not necessarily from your direct reports?

 

BRAD JACOBS: I do that all the time. It, it drives my direct reports crazy sometimes. I'm talking to their direct reports. Sometimes I'm talking to their, their direct reports. I like talking to the front line. I like talking to the people who are directly interacting with the customers. The customers are very important. They're the people wiring money to us. So, we have to always be in tune with what's going on, what the pulse is of the customer. And I find if you get closest to the person in the organization who's closest to the customer, that's how you get the real story. I do that in raising money, too. I, I remember we had a call once. We, we were raising some money with Morgan Stanley, and there was some fellow on your team, was the most junior guy, I think. If not the most junior, the second most junior guy. And he was really smart on, on the call. He was in the weeds,

 

ELI GROSS: I remember this. Yeah.

 

BRAD JACOBS: And, and he started, like, saying, "I think you should change this, change this," So I just started talking to him. I didn't talk to the big shots anymore. I talked to that guy directly. I respect the organization chart, but I also disrespect it. I also like, cut through it.

 

ELI GROSS: And do you find that once the organization sees that you do that everywhere, not just with respect to one reporting line, but you're doing it everywhere, that the organization gets accustomed to that and says —

 

BRAD JACOBS: Oh yeah.

 

ELI GROSS: "Well, this is the pace at, at which we're running, and that's the modus operandi"?

 

BRAD JACOBS: Yeah, it's empowering. It's empowering that people feel they matter because they do matter, and their voice is really being heard and taken into consideration in forming the plan, and they say, "Wow, I was in this meeting, I suggested this and they did it the next day. It's amazing.” And you mentioned we go fast. We go really fast. We go super, super fast.

 

ELI GROSS: I love the Conway example. It's great. I remember it, uh, very vividly. We also worked on something more recently with TopBuild.

 

BRAD JACOBS: Oh, yeah. This TopBuild acquisition that we've done with — Morgan Stanley helped finance, thank you for the money. That's an out of consensus call because we were mainly doing distribution of insulation. And now we bought a company that does both distribution and installation. So it was a little bit of a pivot again. And the market hasn't yet fully appreciated how good the deal is. I think it's going to be my best deal yet. I really do. And, and —

 

ELI GROSS: Even early days, you kind of feel like it's there?

 

BRAD JACOBS: Oh, yeah. Yeah. There's a lot of excitement in the organization and a lot of planning. It's, it's going really, really well. And why do I say that? Remember we were talking a few minutes ago about one plus one equals eleven, according to my friend. I think that's the situation here because now together we've got something like a couple hundred thousand customers. It's a lot of customers. So we're in the process of, it's gonna take us two or three months to get the data, figuring out each one of those customers, how much are they buying from us of each one of the things we sell? Lumber, insulation, roofing, waterproofing, decking and siding, everything. Go down the whole list. And how much are they buying elsewhere, away from us. And I already know where it's gonna come out. It's gonna come out saying they're buying a lot of things from other people. In a lot of cases, zero from us. Like, TopBuild does a lot of insulation for data centers. Well, data centers buy every single thing we sell other than windows, 'cause they don't like windows. So we gotta penetrate that. So there's a big, big cross-sell opportunity there. And on the procurement side, it turns out there's a big overlap between their supplier partners and ours. So we're now over a billion-dollar customer for quite a number of vendors.

 

ELI GROSS: So, so the opportunity you saw, and clearly early days here, but it's materializing. But as an out-of-consensus investment, when you were looking at it, did you know, "Ooh, this is gonna be a tough one to sell. I, I've got conviction, but it's gonna be tough to sell"?

 

BRAD JACOBS: I try to tune that out. I try to tune out, like, the short, short-termism because I'm trying to build companies like I have in the past that are long-term, durable, world-class companies that are gonna be leaders in the market and be  sustainable over time. So if you just go by what's in mode at the moment, it's — you're not gonna achieve that. You can't build the business long term by the flavor of the day.

 

ELI GROSS: Okay. We could spend the whole podcast talking about out-of-consensus calls that worked out. You've done so many deals. Can we spend a minute on something that was out-of-consensus and didn't quite work out the way you thought it would?

 

BRAD JACOBS: You mentioned, um, I've done five hundred or probably more than five hundred deals now. Probably a half a dozen of them were stinkers. But the biggest stinker of them all was a group of them. This is right around the turn of the century. There was this act that came out in Congress, the Transportation Something Act of the 21st century, and they were gonna spend all this money to reconstruct the bridges and the tunnels and the roads in America. And I was in United Rentals at the time. So I said, "I gotta, I gotta buy all the rental companies for all that orange stuff on the barricades and cones and striping." I said, "I gotta dominate that market." So I bought five or six of the biggest ones. Some were strategic, some were family-owned, some were private equity-owned. I put them together. I was, like, waiting for all the money to come. The money never came. So Congress never really spent the money.

 

ELI GROSS: Kind of stroke of the pen risk there.

 

BRAD JACOBS: Yeah. It turned out the pen never stroke.

 

ELI GROSS: So, so if you go back to Brad at that point in time, what would you have done differently? Would you have underwritten it differently, dilligenced it differently?

 

BRAD JACOBS: I wouldn't have bet the ranch on it. Well, we didn't bet the whole ranch. We probably lost five hundred million bucks, which is a lot of money, and you remember that forever. So we could afford it. But barely. Took a write-off on that one. So that was, that was a hard lesson.

 

ELI GROSS: It's been said, uh, that, uh, you don't make money as an investor when you're right or wrong. It's how much you invest when you're right and how much you invest when you're wrong.

 

BRAD JACOBS: Well, there's a lot to be said about that. The, the big multi-strat funds, they're only right like fifty-one, fifty-two percent of the time, but they do the risk management so carefully that the amount they lose is less than the amount they make. So that ends up to make a lot of money.

 

ELI GROSS: You've invested through cycles, great cycles, tougher cycles. Today, it's hard not to ask you a question about artificial intelligence. You've written a lot about it, by the way. Some positive outcomes for the world and some darker outcomes for the world.

 

BRAD JACOBS: Scares the hell out of me.

 

ELI GROSS: As an investor, you think it's a big positive for you or a big negative for you?

 

BRAD JACOBS: Depends on the time period, and it depends what happens with artificial intelligence over time. So I think in the short term, it's a big plus. I mean, I, as a CEO, am so much more effective now with AI, because I get all the meeting notes and information is collected and analyzed and summarized, like, the same day. Things that used to get to me in three months, if they even got to me. This is, this is phenomenal. One of your big challenges when you're running a company is: you have all these offices. We have eleven hundred and fifty locations now. How do you know what's going on in all that? And AI now is grabbing all this information, this data, meetings, and slicing and dicing it and doing sentiment analysis and word clouds and analyzing the CRMs. I mean, it's really amazing. You can get so much more done in so much less time. So, I think short term, there's no question that AI is better for you as a manager. Long term, it depends what happens with the AI. If we end up utilizing AI in a responsible way and we're able to mine the earth's resources and share it equitably and fairly and eliminate poverty and eliminate ill health and people live long periods of time and we get along with each other, that'd be great. If, on the other hand, AI goes crazy on us and…

 

ELI GROSS: Goes rogue.

 

BRAD JACOBS: …goes rogue and gets a mind of its own and decides: these human beings are not very rational. Maybe I'll kind of get rid of them. It's not gonna be good. Or if our adversaries, if the, the bad guys out there leapfrog us in cyber or bio or nuclear AI base, that's not gonna be good. So I try to remain positive about it, but I'm scared about it a little bit.

 

ELI GROSS: You, you're positive. You lean positive for sure. You lean positive.

 

BRAD JACOBS: I try to lean positive. I don't think I'm born positive. And I, I think as a CEO, it's actually kind of good to be a little, not negative, but to be looking for the problems 'cause that's how you make money. You make money finding problems and solving them. But if you wanna be happy, if you wanna enjoy life — it goes by fast — if you wanna enjoy life, you need to find positive stuff in it.

 

ELI GROSS: Okay. So, uh, we have an out-of-consensus call that worked out well. One out-of-consensus didn't work out as well as you thought. When you look back, what is the hardest lesson that you've learned over your career?

 

BRAD JACOBS: The hardest — the most important lesson I've learned is: you have to keep it real. You have to be totally real. So early in my career, I was kinda selling a lot. I was selling to my employees, I was selling to investors, I was selling to vendors, I was selling to all the constituents. At a point in time I realized: stop selling. Just make it happen and tell people exactly what you're working on. Don't tell them just the good. That's selling. Tell them the good, tell them the bad, and tell them what your plan is for the bad. Tell them, "Here's the things I'm working on that aren't perfect, aren't efficient yet, but here's my plan to make them efficient and make them really good." And that was an important lesson. It's important in several ways. Number one, it's more effective communication. Number two, it's much better for your happiness. You don't have two different voices going in your brain. As you're going through the day in different meetings and different constituents, you're telling the same story to everybody. So that was an important lesson.

 

ELI GROSS: Important because at the end of the day, the facts will carry the day, and you might as well just lay it all out there? Or is that just something you have with the benefit of hindsight? Could you have done that kind of, "Hey, just be myself, tell it the way it is," early on in your career?

 

BRAD JACOBS: I think when I was young, if I had done that, I would've been more effective. I would've been more successful.

 

ELI GROSS: Brad, amazing story. You've created, multiple times, multiple billion dollar plus companies, against the doubters. You've done the M&A, you've raised the capital, and you've singularly been focused on the returns for your shareholders, which consistently are at the top of the S&P 500. I’m very thankful for the partnership and for you being here today.

 

BRAD JACOBS: Thank you for all the help.

 

NARRATOR: You’ve been listening to Hard Lessons, an original series from Morgan Stanley.

 

To watch this episode, head to YouTube or visit morgan stanley dot com slash hard lessons.

After the Conversation

In these bonus clips, Brad Jacobs shares his takes on the responsible use of AI, as well as the key ingredient to raising capital.

Hard Lessons

Eli Gross:

You've invested through cycles, great cycles, tougher cycles. Today, it's hard not to ask you a question about artificial intelligence. You've written a lot about it, by the way. Some positive outcomes for the world and some darker outcomes. As an investor, you think it's a big positive for you or a big negative for you?

 

Brad Jacobs:

It's the time period. It depends what happens with artificial intelligence over time. So I think in the short term it's a big plus. I mean, I as a CEO am so much more effective now with AI because I get all the meeting notes and the information is is collected and analyzed and summarized like the same day things that used to get to me in three months, if they even got to me.

 

It's phenomenal. One of your big challenges when you're running a company is you have all these offices. We have 150 locations now. How do you know what's going on and all that? And AI now is grabbing all this information. That's data meetings and slicing and dicing it and doing sentiment analysis and word clouds and analyzing the CRM.

 

Really amazing. You can get so much more done in so much less time. I think short term, there's no question that AI is better for you as as a manager long term depends what happens to the AI. If we end up utilizing AI in a responsible way and and we're able to mined the Earth's resources and share it equitably and fairly and and eliminate poverty and eliminate ill health, and people live long periods of time and we get along with each other.

 

That'd be great. If, on the other hand, AI goes crazy on us.

 

Gross:

Goes rogue.

 

Jacobs:

Goes rogue, and gets a mind of its own, and, uh, you know, decides these human beings are not very rational. They've got to kind of get rid of them. It's not going to be good. Or if our if our adversaries, if the bad guys out there leapfrog us in cyber or bio or nuclear AI base, that's not going to be good.

 

So I try to remain positive about it, but I'm scared about it.

 

 

Gross:

You're positive. You lean positive for sure. You lean positive.

 

Jacobs:

I try to lean positive. I don't think I'm born positive. I think as a CEO it's actually kind of good to be not negative, but to be looking for the problems, because that's how you make money. You make money finding problems and solving them. But if you want to be happy, if you want to enjoy, life goes by fast.

 

If you want to, if you want to enjoy life, you need to find positive stuff in it.

 

Narrator:

Hard lessons is an original series from Morgan Stanley. For the full episode and an extended audio version, visit Morgan Stanley.

Hard Lessons

Eli Gross:

You know, broadening it out and thinking about the other businesses that you created. United rentals, you know, waste with QXO. I think a common criticism at the beginning has been, you know, who is this Brad Jacobs coming in and trying to create a new competitor? You know, they're large incumbents generally in these businesses who have been doing the same thing for a while now.

 

Do you find that's almost always the case that the incumbents say, who's this new entrant?

 

Brad Jacobs:

It's not almost always. It's always the case.

 

I usually do 1 or 2 things for ten years, and then I reinvent myself and start all over again. And every time I got into the industry, I was the new guy on the block. And there was a huge amount of skepticism for a number of years. Little by little every year I get a few less skeptics, a few less skeptics. And, you know, after 5 or 10 years, I go, okay, I get it. This guy knows what he's talking about.

 

We’re used to that kind of profound skepticism in the first few years. And then as we deliver and we perform we get believers. So think about skeptics. I don't know if you remember. Do you remember we first met at my house? Yes. 2011. And I was just starting out a little guy on the block, and we were talking about buying one of the the truckload brokers out in Chicago.

 

So they said, how are you going to buy them? They're like much bigger than your Eli's going to raise the money. I don't worry about them.

 

Gross:

And we did and-

 

Jacobs:

We did and you did. I never worried about money. I've never once worried. That is a mental block. And I wrote about that in the book that so many people. They have this great business idea, he said. But I can't do it. I'm not going to do it cause I can't get the money. There's trillions of dollars out there looking for deals, looking for ideas.

 

The world is not money constrained. It's not capital constrained at all. It's idea constrained with good managements. If you know something that's really going to work and have high conviction on it, there's so much money out there to do it.

 

Gross:

Do you think the ability to raise capital is now a function of us having the track record, which obviously it is. But do you also think that it's a function of just, hey, you've refined your approach to market, the way you're going to actually deploy the capital into certain situations?

 

Jacobs:

I don't know. I think it's easier to raise capital now, nothing to do with me. Just there's more capital out there. I mean, I remember when I started decades ago, it was, you know, the biggest private equity funds were like 10 billion. I remember Apollo raised $10 billion. Wow, $10 billion. I know these guys have, like, $1 trillion.

 

Like it's just the balloon. So I think there's so much capital out there that it's a lot easier to raise money. Of course, having a good track record helps, helps in terms of quantity and helps companies evaluation, but the market overall has gotten more rich.

 

Narrator:

Hard Lessons is an original series for Morgan Stanley. For the full episode and an extended audio version, visit Morgan Stanley.

More Episodes

Stan Druckenmiller reflects on moments that forced him to change course quickly and why investing...

Transcript

Stan Druckenmiller: I think contrarianism is overrated. I do like it when I have extreme conviction and no one else believes it. It gives me even more conviction.

 

Narrator: From Morgan Stanley, this is Hard Lessons… where iconic investors reveal the critical moments that have shaped who they are today.

 

Narrator: Today on the show—the legendary macro investor Stan Druckenmiller in conversation with Iliana Bouzali, Morgan Stanley's Global Head of Derivatives, Distribution and Structuring. Druckenmiller ran Duquesne Capital Management with roughly 30% annualized returns and no losing years from 1981 to 2010. He now leads the Duquesne Family Office, managing his own capital, and is a philanthropist championing education, medical research, and the fight against poverty.

 

Iliana Bouzali: Stan, thank you very much for doing this.

 

Druckenmiller: I'm thrilled to be here. I think the world of Morgan Stanley, so it's the least I can do.

 

Bouzali: That is, it’s a privilege for us to have you here. I've been privy to some of your equity trades over the past year or so, where it did feel you were early, and I'm curious if you can, maybe, take us through one or two and how they came together.

 

Druckenmiller: I'll pick one that might surprise you because it's not very sexy and it's not AI or anything, but I think it's a good example of our process at Duquesne. In the middle of last summer and toward the fall, the AI thing started to get, let me say, disturbingly heated and started at least to have some rhyme with what I went through in ‘99, 2000 and we were looking for other areas. The group brought in a company, Teva Pharmaceuticals. So Teva was this apparently, if you didn't know what was going on, a boring generic drug company out of Israel, selling at six times earnings. So, we met with the company—big transition going on. Richard Francis had come in who ran the same playbook at Sandoz. Very impressed with him—knew how to take low-hanging fruit in terms of operating efficiency. But, much more importantly, he was taking them from a generic drug company to a growth company by embracing biosimilars, replacing the generic drugs, which that's why they were six times earnings with biosimilars and even some, some actual drugs. The amazing thing is, the investor base were value investors, so they hated it. So, the stock sat there at six times earnings, while you could see this incredible management initiative going on. And, no one really believed him. And again, growth investors didn't want it because they hadn’t made the transition yet. Value investors didn't want it and were actually selling it because he was doing a growth strategy. So that was about six or seven months ago and the stock was $16. And today it's $32 and not much has happened. Other than he's proved biosimilars, they've come up with a drug that's not a generic. So it's re-rated from six times earnings to, I guess, 11.5 or 12 times earnings. So, it was a whole different set of circumstances but it encapsulates what we look at. If you look at today, you're not going to make any money. If you try and look ahead and what might change and how investors might perceive something ahead. This one happened a little more quicker than I thought, but that would be a recent name.

 

Bouzali: Fascinating. And very intriguing. I say it's intriguing because I think many people, maybe people not in the market, but certainly many people, when they think of Stan Druckenmiller, they think of a huge macro investor. And I have seen you dabble—more than dabble—really go into areas of the market, especially in equities, that are much more niche, such as healthcare or biotech. And my question is, do you have to be an expert, an analyst, someone that understands the whole pipeline of drugs to get that right?

 

Druckenmiller: Thank God the answer is an emphatic no. But I've got to have an expert at Duquesne who is, and trust his judgment, and then I've got to have a feel for how the market will embrace the change he's describing. But we did make a big move into biotech. I could sense that there was a potential leadership change just because of the phobia around AI. And, I knew because I've been on the board of Memorial Sloan-Kettering for 30 years, that probably the best use case out there of AI is biotech through drug discovery, diagnostics, monitoring everything. So, biotech had been on its butt for like four years. I also grew up with technical analysis and you could see the momentum changing. So, that was the theory behind biotech. But honestly, when the analysts start talking about genetic sequencing and gene editing and proteins, it's going right over Stan's head. But I get their level of enthusiasm. We have a very good biotech team. That's really important because I trust them, and when they're really enthusiastic, that's as important to me as the actual facts, because I'm not smart enough to understand a lot of the actual facts.

 

Bouzali: So you filter not just the data, but the people that work for you.

 

Druckenmiller: Yeah. My advantage is not IQ, it's trigger pulling. I admit it’s some kind of intelligence. But my mother-in-law says I'm an idiot savant. I wasn't in the top 10% of my class. A lot of people think I'm smarter than I am because I'm good at our business. But I have a very narrow form of intelligence that allows me to love and play this game.

 

Bouzali: I know many people who would love to get inside your head and understand your mental models. You spoke to us about your way of thinking, and I have a really honest, basic question: How much of it can be taught and how much of it is innate?

 

Druckenmiller: Look, I, I was given a gift. I don't know why I was given the gift, but I have this gift and it's for compounding money. Certainly part of is innate. You either have the skill set for this business or you don't. Having said that, I had a great mentor in Pittsburgh when I started out and I find it very common that great investors have incredible mentors. So to me, it's a necessary condition that you have sort of this innate skill set or gift, but it's almost a necessary condition on top of it that you have a mentor. I'm sure there's some people out there that that's not true of, but for me, it was a combination. I was very lucky to have two mentors. One, I basically learned all the kind of stuff we're talking about. And then Soros. It's funny, when I went there, I thought I would learn what makes the yen and the market go up and move. Immodestly, I learned I knew much more about that than he did. What I learned from him was sizing. It's not whether you're right or wrong, it's how much you make when you're right and how much you lose when you're wrong. And that was a, that was an invaluable lesson. So, you can have something innate, but if you don't have mentors and people to teach you, you're not going to maximize it as much as you do when you do have them.

 

Bouzali: Should we turn to markets?

 

Druckenmiller: Do we have to?

 

Bouzali: Oh, it seems to be almost obligatory with you.

 

Druckenmiller: Okay.

 

Bouzali: So, when it comes to markets, it seems to me you treat them less like forecasts and more like systems that kind of reveal themselves. So, let's pretend you don't have a hedge fund, and you come down from Mars and you have to start a portfolio from scratch. How do you anchor it at this moment in time? What do you buy first?

 

Druckenmiller: That's a hard question. Just a couple principles before I would start. It appears to me the U.S. economy is already strong, and it's going to get much stronger because we're looking at the Big Beautiful Bill, looking at a lot of stimulus. My guess is the Fed is certainly not going to hike and probably going to cut. So that's a backdrop. But against that backdrop, that would be wonderful if we were undervalued. We're not undervalued. We're toward the top of the valuation range, historically. What would be exciting about developing a hedge fund portfolio right now is the one thing I'm sure of—is there's massive disruption and massive change ahead. So actually, for the opportunity to set for the next 3 or 4 years, I'm really excited. Macro has been dead for 10 or 15 years. I don't think that's the case anymore. But if you know anything about me, I tend to change my mind every three weeks. But given the backdrop, we would probably be long, more an eclectic basket of equities. For until the fall of the last three years, our portfolio is very much AI driven. We still have drips and drabs of AI around, but it's not driving the engine anymore to some extent. We still have big positions in Japan and Korea. Some of them are AI. Some of them are not. We're bearish on the US dollar, mainly because sort of the top of the historic range in terms of purchasing power and foreigners are way, way overloaded in dollars. And I don't know whether it's like a sell America trade because it's more like if they don't buy American assets on a net basis because of the trade balance and because of the position, the dollar will go down on its own. And we think that is the most likely course here. And we own copper. It's not a genius trade. It's a big consensus trade. There's no supply coming on, meaningful supply very tight for the next eight years. And obviously you have a big add on from AI and data centers. We're not long on copper equities as much as we are, we just keep rolling the front end. We have some gold. That's mainly a geopolitical trade. It's not so much a monetary trade. And then because we're long all these risk assets I just mentioned, we're short bonds. I don't necessarily expect to make money short bonds. But I think we might make a lot if I'm right on the economy and it's a disinflationary growth, I'd probably break even, and I don't lose anything, but it allows me to hold the other assets I mentioned. If I'm wrong and the strong growth creates inflation—it wouldn't be that unusual if the Fed were to cut into a booming economy for inflation to take off, particularly with what's going on with commodities. So I'm open minded to that. But we create a matrix and the bonds are helpful in both ways.

 

Bouzali: The equity market has changed a lot over the past decade. And you have all these new types of capital, whether it's multi-strategy hedge funds, retail investors, systematic players, ETFs. How has that changed the time horizon that you feel you have edge versus, let's say, ten years ago? Are you more comfortable with the one-week, the one-month, the one-year trade? Or maybe it's not prescriptive. How do you think about that?

 

Druckenmiller: Most trades I put on, I think in terms of 18 months to three years, that's how long I think they're probably going to evolve. Not every trade. You know, some are a year, some are five years. But I will admit that I've put on a three-year trade that five days later I'm out of and I've reversed. But, if you're talking about how I conceptualize it, all this noise about how much the system in the market has changed, that has not changed what I just said at all. And, the violence that creates is more useful for entry points if it goes against what my belief over the given time frame is. So, I think it's a lot of noise that makes my life annoying, because I'd rather just have nice, calm markets that move in a direction. But also, it creates opportunities and you have to use the volatility as opposed to being abused by the volatility other than mentally, which I'm going to be. But I mean, you can't let yourself be a victim of volatility and you can take advantage of it. It's just hard mentally.

 

Bouzali: But you said, I'd rather have trending markets. Fair. Am I wrong in sometimes thinking you're more comfortable being contrarian? Or do you embrace the consensus more? How do you think about that?

 

Druckenmiller: I think contrarianism is overrated. Soros used to say the crowd's right 80% of the time. You just can't be caught in the other 20% because you can get your head handed to you. I get some intellectual satisfaction out of playing in the 20%, but as a concept, I think contrarianism is overrated. I do like it when I have extreme conviction and no one else believes it. It gives me even more conviction. I don't care if a trade is crowded, if I think the thesis is right and the trend is with me. I mean, for entry points I care, but I don't really care in terms of the investment. It doesn't bother me.

 

Bouzali: We had an investor zoom call in December 2022, and we were discussing macro, rates, dollar, US versus the rest of the world. And after we spoke a little bit, I asked you what you think on rates. And I will quote essentially verbatim what you said. You said I couldn't care less about rates—the only thing that matters is AI and Nvidia.

 

Druckenmiller: I don't remember that, but that's nice.

 

Bouzali: What was going on? How did you see it?

 

Druckenmiller: So, the Nvidia story is quite interesting and it's a perfect example of the process we spoke about earlier, where I rely on other people. So, I have some young superstars in my firm. And they had a network and they started really talking about AI. This was in early- to mid-‘22, and then I started noticing that the kids at Stanford were shifting from crypto, 50/50 crypto and 50/50 AI to more going to AI. And that's something we've always looked at in venture is where the kids are going. When we bought Palantir in ‘08, ‘09, it was because that was a cool company back then that all the kids wanted to go to. So, my partner had in people from his AI network in there in Palo Alto. They came in and explained AI. Most of it went over my head, but I knew that this was really big.

 

Bouzali: Why did you feel it was really big? It could have been a fad. You didn't feel this way for other fads.

 

Druckenmiller: Because I had total trust in my partner, and I thought I was grasping the enormity. It turns out I wasn't grasping the enormity because I didn't know about large language models, but I knew about all the other conventional stuff that was going on in AI. So, I said to my partner, what should I buy? He said Nvidia—that's the way to play AI. So just on this, about as much as you just heard, I bought a not-big position in Nvidia, but enough to get hurt on or to make some money on. And then about two weeks later, ChatGPT happened, which had not mentioned in our conversation. Well, even I understood, okay, the enormity of what that meant when I saw even the rudimentary things it was doing back then. So, then I doubled the position. And then one of the great services you and Morgan Stanley provide are these macro calls and, um, all the macro guys, including myself, luckily I hadn't talked yet, were espousing their views on the world—which are probably worth a nickel and a cup of coffee—and an analyst there who was from the tech world said, ‘You guys are in the trees and you're missing the forest. There's something much bigger than anything you're talking about, even for macro.’ And, he went on to amplify everything I had heard three weeks ago or four weeks ago about AI. But this time I had ChatGPT between that conversation and him. So, then I doubled my position again. And literally, I don't think I knew how to spell Nvidia three months before and when the stock took off, I knew through years of experience, when you have massive, massive change, investors just can't make themselves keep up with it. And it was funny because the person who knew ten times more than anybody at the table and probably 50 times more than me about AI, he sold his Nvidia shortly thereafter. But I knew that this stock would go up for at least 2 or 3 years and go up a lot. And I said publicly in an interview about five months later, as, I cannot possibly see myself selling Nvidia over the next 2 or 3 years because it had already gone from like 150 to 390. And this person couldn't believe I still owned it. And I basically said, not only do I own it, the way these things evolve, this stock can't not go up for at least three years. So then the stock goes to 800 and I violated everything I said in the interview. I couldn't stand success. I'd gone from 150 to 800. I was long term in it. I couldn't deal with it, and I sold it. And then it was 1,400 like five weeks later and I was sick. But, um, it's amazing how little I knew about Nvidia. I couldn't even tell you what the earnings were.

 

Bouzali: It's a sign of confidence, and it's because you're Stan Druckenmiller that you can be so blatantly honest about the way you think about these things, and I think it's very encouraging to portfolio managers that are coming up in the business, and they often feel like they need to be intellectually, very much on their game constantly. What I'm getting from this, the ability to filter, to manage, instead of being wedded to a spreadsheet is really unique and quite helpful. You said something, that you violated what you had said and sold at 800. Would you have done that 20 years ago? Is this a sign of a more mature way of trading now versus before?

 

Druckenmiller: Probably not. I'm not used to making six times for my money in an equity in two years, and I'm not Warren Buffett. I think I would have screwed it up 20 years ago when I was good too.

 

Bouzali: What are some things—if there are some things that you have unlearned over the past 20, 30 years or you had to unlearn?

 

Druckenmiller: I don't unlearn anything because scars are something I always keep in mind because they can help you out. But I will say through a bunch of circumstances that I won't repeat, I was promoted way too early. I was made an analyst when I was 23, and I was made sort of the head portfolio guy by the time I was 26 and I didn't go to business school, so I never learned all the fundamentals I needed to learn to, in terms of analysis. So, I relied heavily—and my mentor was really into it, and back then nobody was doing it—on technical analysis and I learned all the intricate details of it. Okay. I can unequivocally tell you that technical analysis is about 20% as effective today as it was then, because no one was using it. But when everybody is using it, it doesn't work anymore because you don't have a unique thing to act against. So, it's kind of sad because it's easy and you can be lazy. You don't have to work that hard. You just look at a chart instead of going into a 10Q and all this other stuff. But technical analysis is a problem. In the same vein, price versus heat news was huge for me for 20 or 30 years, and if you had great news and a stock wasn't responding to the news, 90% of the time the news was coming, that was bad. Unfortunately, around 2000, a lot of smart people started coming into our business. I was the only one in my class, I think, from Bowdoin, that went into the financial industry, because we'd been in a bear market for ten years. Well, then again, every wise guy learned what I'm just talking about, so it doesn't work anymore. So back then, the company reported horrible earnings, opened down in the aftermarket and then was up 10% the next day, almost guaranteed to be higher six months later. That's not true anymore because everybody else has learned that. So those would be the two big things. I haven't unlearned them, but I don't rely on them to the extent that I used to.

 

Bouzali: They've been loved to death, basically. Are there any other signals that have been elevated in importance then, conversely to signals that have been diminished?

 

Druckenmiller: Not really. There's no silver bullet. And I'm the great beneficiary of 40 years of scars and successes that I can go back on, and a lot of pattern recognition, because there's not much I haven't seen in this business. I'd say the biggest disappointment in my career has been, I think I have more wisdom, and I have more tools of the trade than I had in my 30s and 40s, and I was a much better portfolio manager then because back then I had courage. I would take bigger convicted positions. I'm trying to regain some of my nerve just because it's more fun.

 

Bouzali: So you're chickening out?

 

Druckenmiller: Oh for sure. I've been chickening out for a long time. I'm Mr. TACO, except it's not T, it's DACO. Druck Always Chickens Out.

 

Bouzali: In terms of other maybe experiences that you've had, or a chip on your shoulder? Do you have a chip on your shoulder that makes you better at this?

 

Druckenmiller: No, no, I just, um, grew up—my dad and my sisters played games with me all the time. I was just a really sore loser. I love games, but I really hate to lose, so I'm just very driven. It's a sickness. I don't know where it comes from, but I might as well channel it and make it productive instead of just a disease because it is a little bit unseemly. But it's who I am.

 

Bouzali: Embrace it. Finally, this show is called Hard Lessons. Can you look back in your life or career and maybe take us through something that you had to learn the hard way?

 

Druckenmiller: Let me just say, I have so many scars. You can't believe it. Everyone knows how I played the Nasdaq melt up in ‘99. Sold it perfectly in January and then bought the exact top. And someone says, what did you learn from that? I said nothing, I learned not to do that 20 years before, but I got emotional, which I fight every day. I would literally like throw up like once or twice a week, just from anxiety when I'd have a drawdown and so forth. And at some point in my career, I learned that you're going to continue to make mistakes, you're going to continue to get emotional, you're going to continue to have that happen from now and then. But you've got a gift. And just stop torturing yourself for like 48 hours or maybe longer over this because you've been doing this long enough and the record is there long enough that it's no longer like random accident, which I did not believe for like 15 years. So, the hard lessons have been like hundreds of mistakes, but that they're just a moment in time. And when you have these drawdowns and if there's money managers listening to this and you're good, it's easier said than done. Just get over it and move on.

 

Bouzali:So Stan Druckenmiller had imposter syndrome for 15 years?

 

Druckenmiller: Yes. Maybe longer.

 

Bouzali: Wow.

 

Druckenmiller: Maybe longer.

 

Bouzali: Incredible. As we're finishing. I want to say thank you for being here. I got to know you later in your career, and it's just been fascinating to see you think and trade—to see you in action. You've been very generous with your time, and on behalf of Morgan Stanley, thank you very much.

 

Druckenmiller: As I said in the beginning, I wouldn't do this for many. And I think the world of Morgan Stanley, so it was delightful to be here.

 

Bouzali: Thank you. Stan.

 

Druckenmiller: Thanks, Iliana.

 

Narrator:  You’ve been watching Hard Lessons, an original series from Morgan Stanley. For bonus content from Stan Druckenmiller and to listen to the extended audio version of this podcast, visit MorganStanley.com/HardLessons.

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Blackstone’s President & COO unpacks pivotal calls from Hilton turnaround to a dotcom era loss.

Transcript

Jon Gray: I remember going to see investors and distinctly one of our state pension funds in the meeting, telling them about one of the write downs. And I just remember that awful feeling leaving that meeting, going back to the airport and being like, wow, I cannot let this person down. This is not good.

 

Narrator: From Morgan Stanley, this is Hard Lessons where iconic investors reveal the critical moments that have shaped who they are today. You'll hear about two out of consensus calls: one that was on the money and one that… wasn't. Today on the show. Jon Gray, president and chief operating officer of Blackstone with Dan Simkowitz, co-president of Morgan Stanley. Jon stepped into his current role in 2018, and since then, Blackstone's assets under management have nearly tripled to over $1.2 trillion.

 

Dan Simkowitz: Well, it's so, so good to have you here. It's fantastic. You know, I'd say 30 years ago our industry was so private, frankly so small. So, I think it's a little inspiring what you're doing around marketing for financial services. But you know, when we led the Blackstone IPO, you were $88 Billion of AUM. Now you're over $1 trillion. The organization is bigger and more complex. You've built both a world class client service organization, but at the core of it is just incredible investment, discipline and performance. And so Jon, we're going to talk about two out of consensus investment decisions. Set the scene for one of the winners.

 

Jon Gray: Always better to talk about the winners, although you learn more from the losers. Right around 2007 we bought Hilton Hotels. I led that investment. It was a $26 billion investment, and I was, um, excited because this was an obviously iconic company that owned some incredible real estate like the Waldorf, had a timeshare business and then had this unbelievable management franchise business: Hilton and Hampton Inn and DoubleTree, Conrad, Hilton Gardens, all of that. And it was at a time when the market was pretty frothy because it was before the financial crisis. You remember people were borrowing a lot to buy homes. They were borrowing a lot in leveraged lending in the corporate world. They were borrowing a lot in commercial real estate. Prices were elevated, and I thought we had found something—an operating business with some real estate inside that we could buy at a reasonable price. Now, we paid a big premium, 40% over the stock market at the time, and we bought the business $26 billion. We borrowed $20 billion. It was a different era.

 

Dan Simkowitz: How did that feel?

 

 

Jon Gray: Well, at the time, there was so much leverage in the system, it was…

 

Dan Simkowitz: But you had never borrowed $20 billion before?

 

Jon Gray: No. Well, except that we had bought EOP. We had bought the largest office business, and that was a $39 billion deal, and we had been on this run buying public companies, because at the time I was running real estate and we were able to buy the businesses on the screen much more cheaply than we could be when we were bidding for individual properties. And so we started scaling way up. But in this case, we took on a business with some volatility, hotels, and put a lot of leverage on it. And we took money from our private equity business and our real estate private equity business, $5.6 billion of equity, the largest investment we'd ever made at the time as a firm. And we bet on this. And we closed the deal in the fall of ‘07. Terrible timing. And by all accounts, I should not be sitting here with you, Dan. They should have carried me out. And it looked that way. Because if you recall, the financial markets really tighten up and the real economy goes down. And this business, Hilton loses 20% of its revenue and 40% of its cash flow. And we've leveraged it up a bunch. We write down the investment by 71%.

 

Dan Simkowitz: So you actually took the action to write it down.

 

Jon Gray: We took the action to write it down because it was clearly very impaired. And I remember going to see investors, and I remember distinctly one of our state pension funds in the meeting, telling them about one of the write downs. And the investor was almost physically ill, which is understandable, because he had a very large investment with us. And I just remember that awful feeling leaving that meeting, going back to the airport and being like, wow, I cannot let this person down. This is not good. And I think fortunately, maybe because of my core optimism, but also my belief in the underlying business, I didn't lose faith. We also had an amazing management team led by Chris Nassetta, who's still the CEO of Hilton. I'm still the chairman 18 years later, it's pretty amazing.

 

Dan Simkowitz: That's a rarity.

 

Jon Gray: A rarity, yes…We got through this. Now, how did we do it? We ended up putting in an extra $800 million to help deleverage the company and get some additional term on the debt. The management team did an amazing job. They kept growing the business, particularly outside the United States. And then ultimately the world started coming back. People started traveling again. The business was performing. We went public. A few years later, you guys were involved in that as well. We ended up, you know, splitting into three companies: a timeshare business and owned real estate business and a management franchise business. We sold some individual assets, and then we sold our stock, and we ended up making $14 billion—the most profitable real estate private equity deal of all time.

 

And the movie should not have been written. It should have looked completely different. And so it makes you think a lot. What are my takeaways as an investor? And and I would say the biggest ones are, 1) You got to stay calm.

 

Dan Simkowitz: Stay positive. You never give up.

 

Jon Gray: Never give up. That's what I say every Monday on on our BXTV. It's what I say to my daughters. But the most important thing on Hilton was that what I learned as an investor was maybe I spend too much time thinking about whether I should pay $99 or $101 and so forth, and maybe what matters more is sort of the neighborhood I'm investing in. The underlying tailwinds, in this case, global travel, the quality of the business, in that case, a capital light, fast growing franchise management business, as well as the quality of the management team. And if you can get those things right, even if you made a really poorly timed investment and paid a big premium, it can still turn out okay. And so when I think about today, we're investing into digital and energy infrastructure, or in India or in life sciences or areas where we have really high conviction. That to me comes from this experience, which was why did this turn out? Well, it should not have turned out well. And so, the lesson of let's try to find the right neighborhoods to deploy capital that has really stuck with me.

 

Dan Simkowitz: It's interesting because we're such great partners, our two firms, partly because in the last 15 years we got intensely dedicated on just helping clients allocate capital, but we needed to be bigger and a little different. So we bought Smith Barney, bought E-Trade, bought Eaton Vance, you know, all these, these acquisitions, but they're all around a neighborhood we loved.

 

Dan Simkowitz: Having a partner. So in your case, you had Chris, but presuming you also had your own team, you know, how important is that? Especially when it's really dark. How important was that?

 

Jon Gray: On a deal like Hilton? Super important. I would say having business colleagues who still believe in you. First of all, you guys have done an amazing job because also you've got a great culture and you have all these capabilities, both serving individual investors and obviously as an investment and commercial bank providing capital. And, and that ability to show up as a partner, even in the bad times, having people who still say, yeah, we've got to find the way out through this thicket, that's really important. And I would add a personal element to this. Having a wife and children and people you can go home to who still believe in you, even when the world doesn't, that matters. And I'll just give you a sense of how dark it felt. Um, in early ‘09, the company had an employee who had taken some documents from a competitor. The company had found out sent him back. Nevertheless, there was a federal investigation. There was a big article in the Wall Street Journal, and I was talking with Chris Nassetta, and I called him and it was March, yeah, it was probably March of ‘09. We'd written the investment way down. We had this investigation in the headlines, and I said, Chris, the good news is it cannot possibly get any worse. But the fact that I had him, I had my family, I had colleagues, and ultimately that this was a terrific business, that what we faced was cyclical, not secular in nature. That made a huge difference.

 

Dan Simkowitz: So now it's one of the greatest private equity deals of all time. But in the darkest days, it was hard. What's the one big, hard lesson coming out of Hilton?

 

Jon Gray: Well, I think the hard lesson was…You don't want to put that much leverage, even on a great business, because the key is you've got to be able to get to the other side. When you own a great business, great piece of real estate or infrastructure, ultimately it will, it'll compound or grow. And the problem is people get stopped out. In the trading world, it's margin debt. It could be leveraged lending in the corporate world or real estate debt. And if you have too much, put so much pressure, you may be forced to sell, dilute your ownership at exactly the wrong moment. So the good lesson was: focus on great businesses, great neighborhoods and stay calm. But the hard lesson is don't put yourself in such a precarious position that if the weather outside gets tough, you're at risk of losing things.

 

Dan Simkowitz: So this one worked out perfectly in the end.

 

Jon Gray: Yes.

 

Dan Simkowitz: EOP worked out great. These are ‘07 vintage deals right before the crash. Give us one that didn't work out so well.

 

Jon Gray: One of the toughest lessons for me happened in the late ‘90s during the dotcom boom. I joined Blackstone in ‘92. I did M&A in private equity for a year, a year and a half, and then I went into real estate after a crash. And basically for, I don't know, 6 or 7 years, I'm in real estate and things just keep going up and up because you were you had bought things very cheaply. Interest rates were reasonable. There wasn't too much building. And when you buy everything and it goes up, it doesn't really train you to be a great investor, right? It's the experience. It's these hard lessons that make all the difference. And sort of the top of that was in the late ‘90s, I was really focused on Northern California because you were seeing the innovation. We were moving on to the internet and so forth. And what happened was I bought a building on North First Street in San Jose, a nondescript two story, and these were really crummy assets. They were crossed between office buildings and warehouses. They weren't worth very much physically, and we paid a big price for them because they had a tenant paying a huge rent, and instead of buying it at a 7 or 8% yield, I was buying it at 11% or 12%. I thought this was amazing. What I failed to notice was the major tenant was Gobosh.com

 

Dan Simkowitz: What does Gobosh mean?

 

Jon Gray: Gobosh means go big or stay home dotcom.

 

Dan Simkowitz: Oh God.

 

 

Jon Gray: I'm sure that you know, this company, unfortunately didn't last very long. I should have stayed home, because by March of 2000, you know, the dotcom bubble blows and this tenant disappears. And, I should have recognized we were paying well over physical replacement cost. The quality here was poor, and the tenant didn't have much in the way of revenue. It had very few people in the space, and in my enthusiasm of what had come before it, I sort of lost sight of that. Now, we ended up getting a letter of credit. I think we got about a third of our money back, but it was really the first time I experienced financial loss in an investment. And I don't know, we lost $20 or $25 million, but it was embarrassing to tell your investors, to tell your colleagues and to look at it after the fact. It was like, oh my gosh, how stupid could I be? Why would I have paid that price for this? And there, it's a little bit of the danger of the mania of crowds, right? Where things were going so great that in that moment in time, we became disconnected from fundamental value.

 

Dan Simkowitz: And did someone come to you in that instance because you're not as senior as you were in ‘07 and say, you know, Jon, these are the lessons that have to happen and hang in there, or did you have to learn that yourself?

 

Jon Gray: I think that we all sort of talked about it. It was pretty clear after the dotcom bubble burst, it was pretty clear to look back and say, gosh, when companies are trading at hundreds of times revenue, they're not making any money, the business model isn't viable. This was way too speculative. And what's interesting is I know today there's a lot of are we in the same kind of environment? The only thing I would say is it feels very different to me. I mean, back then, as you know, Cisco, I think was the biggest company they traded at 130 times earnings. Nvidia, the biggest company today I think is less than 30 times earnings. And so, I don't think we're in that kind of time. Now, if this runs for five more years and people think trees grow to the skies, that's always a risk. But I think as an investor, again, when you go through those experiences, it reminds you to question yourself that the danger is sort of the winning hand thing, that you keep doubling down, you keep doubling down because it's working. But at some point, the prices move too far, the assumptions move too far, and just because something's worked for a long period of time doesn't mean that's going to continue.

 

Dan Simkowitz: Blackstone probably has great people joining all the time, but if they've joined since 2010, yeah, away from the Covid period, which is, you know, pretty V-shaped, they may not have experienced the same challenge that you did. How important is it to go through one of these drawdowns or real hard lessons?

 

Jon Gray: I think you learn so much more because when you have success, what it teaches you, you’re a genius, right? Like you buy something, it goes up, it doubles in value. Look how smart. You don't even think about it. It's when something goes wrong that you sit down and say, why did that happen? Like, what did I lose sight of in fundamental value? What did I miss about this business? Shouldn't I have known that? And you tend to really dwell on it and it makes you better. And then you begin to have pattern recognition. You begin then as you get more senior to say, oh, I've seen this before. And so the danger, of course, is when people get burned sometimes they have a hard time going back. Right. And so they bought an asset at 100. It now trades at 40. And they're like oh no no I'm still scared. But you're like wait, wait. The risk is much lower. And as you know, the psychology is people are more enthusiastic investing as the prices go up, is people perceive risk is lower. And one of the good things I think about the current environment is there's so much negativity. Everybody there's a bubble in private credit, there's a bubble in AI, there's a bubble in the stock market. In some ways, that sort of caution that lingers over everything is helpful to stop things from getting out of hand.

 

Dan Simkowitz: Jon, these are incredible investment perspectives. But if you think about your career, your adult life, what's the hardest situation or lesson that you've faced?

 

Jon Gray: Well, I would say certainly in my career, was what happened this summer. We lost an amazing colleague in Wesley LePatner. We had a horrific shooting at our building. Um, random act of violence. And, um, you know, to lose somebody who was an amazing professional, but an even better human being, mother, wife, daughter, great mentor to so many of our people. And then, you know, to have your people go through the trauma of one of these mass shootings, that was really hard because there's not really a playbook. It's not like an investment thing. Oh, here's what we're going to do. And the only thing you could do is sort of express your humanity. Try to give people support, mental health support. Do all sorts of things bringing people together and then honor Wesley's legacy, which I think is really important. So for me, that was that was the toughest moment, I would say, certainly in my career, because it went well beyond financial into the human. And, um, hopefully you never endure anything like that again.

 

Dan Simkowitz: That's very tough.

 

Jon Gray: But the really important thing, again, is to connect with people. And the the thing about our firm, I felt has always been special. It's always run like a small business. And we can emphasize over and over again the importance of delivering for our clients, the performance that we operate with integrity. But if you think about an investment organization or financial services company, at its core is the culture of the place, and that's what we're desperately trying to hold on to.

 

Dan Simkowitz: Jon, that was incredible. Amazing lessons. Thank you for the partnership. We really appreciate it. It was fun.

 

Jon Gray: Dan, it was great. Thank you, thank you, Morgan Stanley, great partnership as well. Thank you.

 

Narrator: You've been watching Hard Lessons, an original series from Morgan Stanley. You can listen to an extended audio version of this episode on Apple, Spotify, or wherever you get your podcasts. For more information about the series, visit MorganStanley.com/Hard Lessons.

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