Morgan Stanley

Resources for Employees Affected by a Natural Disaster

The Firm has consolidated the resources below to help employees and their families in the event of a natural disaster in their area. Additional resources may become available if conditions worsen or state, local or federal governments declare your area of residence eligible for assistance from FEMA.

Note: Updates on office closings, re-openings and other information will be distributed using the Firm’s Rapid Notification System. Watch for phone calls from 615-514-0826 or texts from 893-61.

If you don’t find what you need here, please call your manager or email your HR Business Partners so we can understand how we can help.


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Make Sure the Firm Knows How to Contact You

Verify your emergency contact information (personal cell phone and email, home address – and an emergency contact’s contact information) in Workday.


Or, call HR Services at 1-877-674-7411. From the call menu, first say HR Systems, Payroll and Deferred Compensation, and then HR Systems, Transactions and Other Questions. Hours: 9 am and 7 pm ET, M‑F


Be Safe

Review guidance from the US government about winter stormshurricanes or wildfires


FEMA Assistance

The Federal Emergency Management Agency website – – lists resources provided by the federal government, as well as local agencies and organizations. If you need to apply for disaster relief, doing so online at the above URL is the fastest way. If you do not have internet access, call 800-621-3362.


Temporary Housing

If you have immediate housing needs, please contact your manager. For help finding short-term housing, contact: | (619) 313-4300, Ext. 142.


Benefits Information and Contacts – Find information about the Firm’s medical, dental, vision and other benefits plans. Also, find a list of contact information by vendor (Cigna, UnitedHealthcare, Kaiser, Express Scripts, etc.). Note: Access the site from your phone or home computer – no password needed.


Tip: Don’t have your health care ID card or to access your account and coverage information? Download your providers’ mobile apps from the Apple App or Google Play store:

·         Medical: Cigna (mycigna) | UnitedHealthcare | Kaiser

·         Prescription Drug: Express Scripts

·         Dental: MetLife | Delta Dental

·         Vision: VSP

For questions about insurances you have elected through the Firm – homeowners, renters, auto, etc. – Call You Decide at 800-864-1539.


Accolade Health Assistants – For questions about your benefits – including what’s covered, finding in-network doctors and billing help – call 1-866-386-0076 between 8 am and 8 pm ET, M F.

You can also send secure messages to a Health Assistant from the Accolade app (download from the Apple or Google store).


Mental Health Services

Natural disasters can take a toll on both our physical and mental wellbeing. The Firm’s mental health benefit through Lyra covers free, confidential sessions with therapists and coaches for you, your spouse/partner and children under age 26. Providers can help if you’re stressed, anxious, depressed or having problems sleeping – or want to talk about life issues like illness or loss, or legal or financial concerns.

·         24/7 support: 844-926-2648

·         Schedule an appointment – often as soon as the next day:

·         Tips to Cope in Response to a Natural Disaster


Additionally, Headspace, the meditation app, is available to all employees. Create your free account using your Firm email address at

Insurance Review

The Firm has arranged for experts to review employees’ insurance policies (home, renter’s, flood, auto, etc.) and provide guidance in filing claims. For details, email


Financial and Legal Support

Now through October 31, 2023: MetLife Legal Plans is offering free attorney document review and consultation services to all Morgan Stanley employees. Services include:


·         Reviewing documents related to federal aid and insurance claims

·         Providing consultation for identity theft issues due to lost personal documents

·         Answering questions about damaged property for renters or homeowners

·         Providing advice on dealing with creditors and bill collectors


You may also access MetLife’s self-help document library to complete wills, living wills and power of attorney documents. To get connected with an attorney, call MetLife at 800-821-6400. 

Lyra Health offers these confidential services, at no cost, to assist you and your family during these challenging times:

·         Legal – 30-minute consultation with an attorney or mediator, and access to 24-hour emergency support

·         Financial – 30-minute consultation with a financial counselor, and a 30-minute consultation with a CPA

·         Identity theft – 60-minute consultation with a fraud resolution specialist, and an identification emergency response kit


To learn more, call or visit Lyra: 844-926-2648 |


Backup Child and Adult Care

For help finding backup child or adult care, contact Bright Horizons who will try to connect you with local caregivers. And if they are unable to secure you care, you are eligible to receive a reimbursement stipend during a dedicated period of time to use toward the cost of hiring a caregiver within your own network, such as a relative, babysitter or friend. Important: To qualify for a stipend for care found on your own, you must contact Bright Horizons and be pre-approved before securing care. You will receive reimbursement forms at that time. Any use of this program will count toward your allotted number of annual family support days through Bright Horizons.

Bright Horizon care consultants are available 24/7: 1-833-224-7075

Helping Children Cope with Trauma | Talking to Your Child About Natural Disasters


Employees and their dependents enrolled in the Firm’s vision plan who have lost or broken their eyewear or need eye care services due to a natural disaster, can call VSP at 800-877-7195 to have their VSP benefits reinstated – regardless of eligibility.


Additionally, if you or anyone you know is not a VSP member and needs to replace eyewear that was lost or damaged due to a disaster, VSP and the Red Cross can help. To learn more about the no-cost glasses program, contact the local American Red Cross or call 800-RED-CROSS (800-733-2767) to request a VSP Eyes of Hope gift certificate to use at a local VSP network doctor’s office.

For updates about relief efforts, visit


Car Rental Discounts

If you need temporary transportation, use the Firm’s rental car discount codes:

·         Avis: D015790

·         Enterprise and National: Code automatically generates


Through Perks at Work, Morgan Stanley employees have access to exclusive savings on car rentals from companies like Dollar Car Rental, Hertz, Budget and Thrifty.


Additional Discounts

The Perks at Work site has discounts from over 30,000 vendors. Create an account using your Morgan Stanley email address.