At Morgan Stanley, the safety and wellbeing of our employees and their families in times of crisis is paramount. This page outlines contact information and resources in the event of a natural disaster. Additional Firm, local, state and federal resources may become available based on a specific event’s impact.
If you don’t find what you need below, contact your manager and/or HR Business Partner so we can better understand your needs. (Contingents should contact their employer.)
To reach HR, call 877-574-7411 or web chat from MSToday (9 am to 7 pm ET, M-F). You can also find HR information on the Firm’s intranet at AskHR/.
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Make Sure the Firm Knows How to Contact You – and How We’ll Be in Touch
Verify your emergency contact information – personal cell phone and email, home address – and an emergency contact’s contact information – by typing workday/ in a Firm browser.
Updates on office closings, re-openings and other information will be distributed by Morgan Stanley’s Fusion Response team via the Firm’s Rapid Notification System. Watch for phone calls from 615-514-0826, texts from 893-61; 893-62 or 878-44, and emails from rns@bcp.morganstanley.com.
Tip: Save these contact details on your phone as Morgan Stanley Emergency so you’ll know it’s the Firm contacting you with important information.
Be Prepared to Stay Safe
Federal and local agencies maintain preparedness information you should review, especially if you live in an area prone to natural disasters.
· The Federal Emergency Management Agency (FEMA) website – disasterassistance.gov – has resources provided by the federal government, as well as by local agencies and organizations. If you need to apply for disaster relief, doing so online at the above URL is fastest. If you do not have internet access, call 800-621-3362.
· Identify your state or city Emergency Management Agencies (EMA)
· Ready.gov has guidance to prepare for hurricanes, wildfires, winter storms, etc.
· California Department of Forestry and Fire Protection
Temporary Housing
If you have immediate housing needs, contact your manager. For help finding temporary furnished housing, contact: djaniszeski@nomadtemphousing.com | 619-313-4300, extension 108. Note: While there is no fee to use the agency’s services, employees are responsible for the cost of any temporary housing.
Employees can also find discounted hotel rates at hotelengine.com. Create your account with your Firm email address.
Morgan Stanley Employee Relief Fund
The Morgan Stanley Employee Relief Fund offers grants to support eligible US-based employees affected by natural and human-made disasters or covered personal hardships. Apply within 45 days of an eligible disaster or personal hardship for direct cash aid to help cover expenses incurred. E4E Relief, a nonprofit experienced in administering such programs, reviews applications, makes award determinations and processes grant payments.
Type employeerelief/ in a Firm browser to learn more, view eligibility and apply for a grant. If you cannot access the Firm network, call +1 980-223-0385 or email morganstanley@e4erelief.org for application support from E4E Relief.
Benefits Questions
For questions about your benefits – including what’s covered, finding in-network doctors and billing help – call an Accolade Care Advocate at 866-386-0076 between 8 am and 11 pm ET, M F.
You can also send secure messages from the Accolade website – member.accolade.com – or app (download from the Apple or Google store).
Note: If you are enrolled in the Firm’s medical plan through Surest or Kaiser, contact that administrator (not Accolade).
Benefits Information and Contacts
Visit mybenefits.ms.com for information about the Firm’s medical, dental, vision and other benefits plans. Also, find a list of contact information by vendor (Aetna, Cigna, Surest, Kaiser, Express Scripts, etc.). Note: Access the site from your phone or home computer – no connection to the Firm network, password or username is needed.
Tip: Don’t have your health care ID card or coverage information? Download your provider's mobile app from the Apple App or Google Play store:
· Medical – Aetna | Cigna | Surest | Kaiser
· Prescription Drug – Express Scripts
· Dental – Delta Dental | MetLife
· Vision – VSP
24/7 Virtual Medical Care
Important: For emergency care, call 911 or visit the ER.
Employees and their dependents enrolled in the Firm’s medical plan (Aetna, Cigna or Surest) may meet with One Medical providers for virtual consultations, at no cost, about nonemergency medical issues. From the homepage of the One Medical app, see the Get On-Demand Care options to message or speak with a provider. One Medical providers are there, day or night, whether your regular doctor isn’t available, you are sick or injured, or need a prescription. One Medical also has 125+ in-person locations across the country (standard in-network deductibles, coinsurance and copays apply). To activate your One Medical account, visit onemedical.com/morganstanley or call 212-441-4390.
Prescription Medications
If you need to fill a prescription but your regular local pharmacy is closed or you have relocated…
· Chain pharmacies – Visit an open location and ask to have your prescription transferred to that location.
· Independent pharmacies – Contact your doctor’s office and request that they send the prescription to a new pharmacy that's open. Note: To transfer prescriptions for non-controlled medications, both pharmacies must be open and able to call each other.
For questions or to reschedule an upcoming home delivery, call Express Scripts at 877-859-0018.
Mental Health Services
Natural disasters can take a toll on both our physical and mental wellbeing. The Firm’s mental health benefit through Lyra covers free, confidential sessions with therapists and coaches for you, your spouse/partner and children under age 26. Providers can help if you’re stressed, anxious, depressed or having problems sleeping – or want to talk about life issues like illness, loss, or legal or financial concerns.
· 24/7 support: 844-926-2648
· Schedule an appointment – often as soon as the next day: morganstanley.lyrahealth.com
· Quick references: Caring for Yourself after a Natural Disaster | Supporting Kids After a Traumatic Event: English | Spanish | Understanding PTSD
Additionally, Headspace, the meditation app, is available to all employees. Create your free account using your Firm email address at work.headspace.com/morganstanley/member-enroll. Tip: You also have five guest accounts for household members, which you must create from the Headspace website (not the app).
Eyeglasses
Employees and their dependents enrolled in the Firm’s vision plan who have lost or broken their eyewear or need eye care services due to a natural disaster can call VSP at 800-877-7195 to have their VSP benefits reinstated – regardless of eligibility.
Additionally, if you or anyone you know is not a VSP member and needs to replace eyewear that was lost or damaged due to a disaster, VSP can help through its Eyes of Hope program.
401k Disaster Relief Withdrawals
Per the US SECURE Act, you may withdraw from $500 to $22,000 from your Morgan Stanley 401k account without penalty, if you have a vested balance in your account, are personally affected by a major disaster as declared by the US president and certify you reside in the disaster zone. Disaster relief withdrawals must be made within 180 days in which the disaster occurred, as specified by FEMA.
Tax and repayment information:
· Early withdrawal penalties will not apply.
· State withholding will be taken as applicable.
· A 10% default federal withholding will be taken that you may opt out of.
· You will not be required to repay the disaster relief withdrawal but may choose to repay all or a portion of it within three years from the day the withdrawal was processed.
· You may spread any tax liability out over three years.
To request a disaster relief withdrawal online, visit the Benefit Center website: From the Firm network, type benefits/. If offline, log on to ms.com/benefits. You may also contact HR Services: Call 877-MSHR-411 (674-7411) or web chat from MSToday. Hours: 9 am to 7 pm ET, M-F
Financial and Legal Support
Employees who elected legal plan coverage during annual enrollment may meet with an in-network attorney at no cost for a range of covered personal legal services. They may also access MetLife’s self-help document library to complete wills, living wills and power of attorney documents. For questions, call MetLife at 800-821-6400.
All employees, regardless of legal plan participation, may contact Lyra for the following services. Your initial consultation is free of change after which you may continue with the provider at a discounted rate:
· Legal consultation with an attorney or mediator, and access to 24-hour emergency support
· Financial consultation with a financial counselor or CPA
· Identity theft consultation with a fraud resolution specialist and an identification emergency response kit
To learn more, visit morganstanley.lyrahealth.com/worklife or call Lyra at 844-926-2648.
Group Insurance Plans
For questions about insurances you have elected through the Firm – homeowners, renters, auto, pet, etc. – call YouDecide at 800-864-1539.
Insurance Review
The Firm has arranged for experts to review employees’ insurance policies – homeowner, renter, flood, auto, etc. – and provide guidance in filing claims. Email insurancereview@ms.com.
Backup Child and Adult Care
For help finding backup child or adult care by local caregivers, contact Bright Horizons. You are eligible for up to 40 instances each year. If Bright Horizons cannot secure a provider, you are eligible to receive a reimbursement stipend during a dedicated period to hire a caregiver within your own network, such as a relative, babysitter or friend. Important: To qualify for a stipend for a caregiver you find on your own, you must contact Bright Horizons and be approved before securing care. You will receive reimbursement forms at that time.
Call a Bright Horizon care consultant 24/7 at 833-224-7075 – or log on to their website.
Quick references for parents: Helping Children Cope with Trauma | Talking to Your Child About Natural Disasters
Car Rental Discounts
If you need temporary transportation, use the Firm’s rental car discount codes:
· Avis: avis.com | Discount code: D015790
· Enterprise and National: Code automatically generates
· Hertz: hertz.com | Enter Firm email address
Discounts
The YouDecide Marketplace has discounts from thousands of merchants – type youdecide/ in a Firm browser and then select the “Discounts” menu from the top of the webpage.