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Important Update About Your Morgan Stanley Access Direct Brokerage Account

1. Before Conversion
  1. Your MSAD Account will be converted to an E*TRADE Account.

2. During The Conversion
  1. We’ll keep you informed of the steps along the way until the account conversion is complete.

3. After The Conversion
  1. No action is required before the conversion; however, you will need to set up your new E*TRADE credentials to access your E*TRADE Account after the conversion.

Your MSAD Account to an E*TRADE Account Conversion Timeline

  1. 1
    On the Friday of conversion weekend

    Starting after market close (approximately 4:00 p.m. ET), all open good-to-cancel (GTC) and open limit orders will be canceled, and new orders will be restricted throughout the conversion weekend. Cancelation notifications will be sent. However, any market orders placed on Friday prior to 4:00 p.m. ET, will be processed.,

    Please note: If you have market orders, trades, corporate actions, or account transfers that have not yet settled, shares against those transactions will not be transferred right away and will be held in your MSAD Account until the transaction is settled.

    Once the order settles, assets will be moved to your new E*TRADE Account the next available business day. Your total available asset balance may not be accurately reflected on Morgan Stanley Online (“MSO”), your Morgan Stanley at Work stock plan account, or your new E*TRADE Account until settlement.

  2. 2
    During conversion weekend


    Certain information or features will be unavailable during the weekend of the conversion. From Friday, after the close of extended hours trading at approximately 8:00 p.m. ET through the evening of Sunday, access to your MSAD Account will be restricted on Morgan Stanley Online (MSO), including trading, transfer requests, and certain banking features. However, you’ll still be able to view account information and documents.

    • While you will have access to your Morgan Stanley at Work stock plan account during this time, it may not reflect current assets and balances for your MSAD Account.
    • If you try to log on to MSO during the conversion weekend, you’ll be notified that certain features of your account are currently unavailable.
    • If you have an existing E*TRADE brokerage or stock plan account, you will still be able to access that account via etrade.com or the E*TRADE mobile apps or active trading platforms.

     

    Important Information:

    If your account is converting on November 22 and you have used Bill Pay within the past 12 months, your uninvested Cash Sweeps and the cash management features (including Bill Pay, Automated Clearing House (“ACH”), debit cards, checks, internal transfers, mobile deposit and wires) will remain available in your MSAD Account post conversion weekend and you can continue to use them until transferred to your new E*TRADE Account on or around the weekend of December 6, 2024.

  3. 3
    On the Monday, after conversion weekend

    After the conversion is complete, please log on to your Morgan Stanley at Work stock plan account and follow the on-screen prompts to set up credentials for your new E*TRADE Account (you will only need to complete this step one time). You’ll be able to navigate between your Morgan Stanley at Work stock plan account and new E*TRADE Account via Single Sign On (SSO). Once you have created your credentials, you’ll be able to access and transact in your new E*TRADE Account via etrade.com, as well as on the E*TRADE mobile apps. If you also have an existing E*TRADE brokerage or stock plan account, you will continue to access those accounts as you normally would.

For More Information

 

Browse our Frequently Asked Questions or read the Notice of Changes Document for a description of the conversion and what it may mean for your account(s).