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How We Protect You
We proactively defend our systems and monitor the threat landscape to help anticipate issues before they arise and respond appropriately when they do.
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How To Protect Yourself
While Morgan Stanley takes great care to secure our clients information, you also have an important role to play.
Helps detect and prevent fraudulent activity in your accounts.
Helps ensure our systems and security protocols can identify potential vulnerabilities.
Outside security firms penetration-test our applications and evaluate our processes.
Alerts and Notifications
We will automatically send you alerts and notifications when certain activity or changes occur, like when your username or password is updated. You can also opt into cash management alerts, like debit card transactions or low balance alerts.
Identity and Credit Protection from Experian®
As a complimentary benefit to clients with a Morgan Stanley CashPlus Account, we offer a package of identity and credit protection services.
With VoiceID, we can seamlessly confirm your identity when you call the Morgan Stanley service center. When you enroll in VoiceID, we will create and store a voiceprint, like a verbal fingerprint, that will be used to authenticate you on future calls.
Through Morgan Stanley Online and the Morgan Stanley Mobile App, you can utilize our digital tools to decrease the amount of sensitive paper documents you receive and potentially reduce your risk of fraud.
Fraud Detection and Prevention
When someone logs into your account, we evaluate the login and flag unusual or potentially high-risk activities in real time to identify indications of attempted fraud. If necessary, we will change account numbers and put affected accounts on heightened alert with additional fraud monitoring.
Fusion Resilience Centers
Centers located around the globe are responsible for assessing, detecting and responding to cyber incidents on a 24/7 basis.
Threat Landscape Monitoring
Monitoring and participation in multiple forums helps us gather insights and improve our defenses.
Employee Training and Testing
Strengthens compliance with Morgan Stanley and regulatory guidelines.
Our Security Pledge
In the unlikely event that cybersecurity activity breaches our security measures, we will reimburse you for losses on your Morgan Stanley accounts that are a result of the unauthorized access to our systems through no fault of your own.
Reporting an Online Security Concern
If you suspect you may be the victim of fraud or identity theft, or if you notice suspicious account activity or receive a questionable email or text that appears to be from Morgan Stanley, please contact us immediately at
(24 hours a day, 7 days a week)