Morgan Stanley

Protecting Your Online Security

HOW WE PROTECT YOU

 

At Morgan Stanley, safeguarding your assets and personal information is among our highest priorities. Learn about our security measures and use our resources and ideas to help protect yourself online.  

 

 

 

 

 

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How We Protect You

We proactively defend our systems and monitor the threat landscape to help anticipate issues before they arise and respond appropriately when they do.

 

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How To Protect Yourself

While Morgan Stanley takes great care to secure our clients information, you also have an important role to play.

 

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Multiple Layers of Security

Continuous Monitoring

Helps detect and prevent fraudulent activity in your accounts.

Routine Testing

Helps ensure our systems and security protocols can identify potential vulnerabilities.

Independent Review

Outside security firms penetration-test our applications and evaluate our processes.


SECURITY FEATURES

Multi-Factor Authentication (MFA)

We offer multiple strong authentication options to verify your identity and protect access to your accounts. These options include device registration, one-time security codes, push notifications and security keys.

Learn more Supported Security Keys (PDF)

Alerts and Notifications

We will automatically send you alerts and notifications when certain activity or changes occur, like when your username or password is updated. You can also opt into cash management alerts, like debit card transactions or low balance alerts.

Identity and Credit Protection from Experian®

As a complimentary benefit to clients with a Morgan Stanley CashPlus Account, we offer a package of identity and credit protection services.

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VoiceID

With VoiceID, we can seamlessly confirm your identity when you call the Morgan Stanley service center. When you enroll in VoiceID, we will create and store a voiceprint, like a verbal fingerprint, that will be used to authenticate you on future calls.

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Digital Tools

Through Morgan Stanley Online and the Morgan Stanley Mobile App, you can utilize our digital tools to decrease the amount of sensitive paper documents you receive and potentially reduce your risk of fraud.

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Fraud Detection and Prevention

When someone logs into your account, we evaluate the login and flag unusual or potentially high-risk activities in real time to identify indications of attempted fraud. If necessary, we will change account numbers and put affected accounts on heightened alert with additional fraud monitoring.


Proactive Defenses

Our dedicated team of cybersecurity experts is drawn from former senior professionals at government security agencies and the technology industry. Combining our technology and human capital investments, Morgan Stanley has built an expert cyber defense organization in-house.

Fusion Resilience Centers

Centers located around the globe are responsible for assessing, detecting and responding to cyber incidents on a 24/7 basis. 

Threat Landscape Monitoring

Monitoring and participation in multiple forums helps us gather insights and improve our defenses. 

Employee Training and Testing

Strengthens compliance with Morgan Stanley and regulatory guidelines.


Our Security Pledge

 

In the unlikely event that cybersecurity activity breaches our security measures, we will reimburse you for losses on your Morgan Stanley accounts that are a result of the unauthorized access to our systems through no fault of your own.

Online Security Center

Reporting an Online Security Concern

If you suspect you may be the victim of fraud or identity theft, or if you notice suspicious account activity or receive a questionable email or text that appears to be from Morgan Stanley, please contact us immediately at

 

888-454-3965

(24 hours a day, 7 days a week)