1. What if I have forgotten my username?
Navigate to the Login page, click “Forgot your username?” and enter the email address that you used to set up your account. An email will be sent to that inbox confirming the username on file.
2. What if I have forgotten my password?
If you know the username that you used to create your account, click “Forgot your password?” on the Login page and enter the email address and username associated with the account. A confirmation email containing a temporary password will be sent to this email address.
3. What if I am locked out of my account?
Try clearing your browser’s cache/cookies. If the issue persists, attempt to log in using a different browser. If you are still unable to log in, click “Forgot your password?” and enter the email address and username associated with the account. A confirmation email containing a temporary password will be sent to this email address.
4. How do I update my email address?
Once logged in, click on “My Account Options” in the upper right-hand corner of the Jobpage. Scroll down and click “Edit” next to the “Personal Information” header to update your email address or any other relevant information associated with your account.
5. How can I check the current status of my application?
After logging onto your account, navigate to the "My Jobpage" tab to review your submissions. The status for each application is listed next to “Submission Status.”
6. How do I update my profile?
To edit your profile, click on “My Account Options” in the upper right-hand corner of the Jobpage. From here, you may update personal information, including your username, password and preferred language for future communications.
7. How do I withdraw my application?
After logging onto your account, navigate to the “My Jobpage” tab to review your submissions. Within the appropriate submission row, click the “Withdraw” hyperlink and follow the prompt to change the status of your application.
8. How do I verify that my application was received?
Within 10 minutes of submitting your application, you should receive a confirmation email alerting you that your application has been received. If you do not receive this email, please verify that you have entered your primary email address correctly within your account and/or check your spam folder. Additionally, you can click on the “My Jobpage” tab to ensure the application is no longer in “Draft” status. If you find it is still in “Draft” status, click “Edit," review the application to ensure it is complete and click “Submit.”
9. Why am I unable to submit my application or continue to the next page of the form?
Mandatory fields must be completed before you can submit your application. The mandatory fields are marked with an asterisk. For some questions, a blue “Search” hyperlink will appear next to a response field. Make sure to click on any such hyperlinks to select a corresponding value on the list. If you do not click the link and choose a value, we may not be able to recognize your input.