How can I access my account information?
Morgan Stanley Online and the Morgan Stanley Mobile App give you 24/7 access to review your accounts, whether on a home computer or a mobile device. They are also the places where you can retrieve statements and tax documents. More details are above in Stay Connected With Us.
What is the CARES Act and how does it impact me?
The CARES ACT is the federal $2 trillion stimulus bill signed into law on March 27th, 2020. It aims to address economic and industry impacts of the COVID-19 pandemic from a variety of perspectives, including tax relief, grants and loan assistance, healthcare and education provisions, and more. Learn more about key provisions for individuals and businesses.
What type of scams should I look out for?
Hackers and fraudsters are increasingly using coronavirus-themed scams to entice potential victims. Here are some common scams and ways to protect yourself.
- Treatment scams: Scammers are offering to sell fake cures, vaccines and advice on unproven treatments for COVID-19.
- Supply scams: Scammers are creating fake shops, websites, social media accounts and email addresses claiming to sell supplies currently in high demand, such as surgical masks.
- Provider scams: Scammers are contacting people by phone and email, pretending to be doctors and hospitals that have treated a friend or relative for COVID-19 and demanding payment for that treatment.
- Charity scams: Scammers are soliciting donations for individuals, groups and areas affected by COVID-19.
- App scams: Scammers are creating and manipulating mobile apps designed to track the spread of COVID-19 to insert malware that will compromise users’ devices and personal information.
- Investment scams: Scammers are offering online promotions on various platforms, including social media, claiming that the products or services of publicly traded companies can prevent, detect or cure COVID-19, and that the stock of these companies will dramatically increase in value as a result.
- Tech Support scams: In a Tech Support Scam, scammers impersonating IT technicians from well-known companies initiate contact with individuals via phone call or pop-up notification on the victim's computer and proceed to convince the victim that his or her computer has been compromised by a virus.
- Government Check scams: Scammers are calling or emailing individuals to claim their money available from a government agency and asking for an up-front payment or personal information.
All of these scams manipulate a heightened sense of urgency, hunger for information and desire for quick solutions.1 For additional fraud prevention and cybersecurity tips, please visit our Online Security Center.
How can I protect myself from cybercrime and fraud?
Hackers and fraudsters are increasingly using coronavirus scams to entice potential victims. Here are some tips to protect yourself1:
Tips to protect yourself:
- Obtain facts from reputable and official news sources. Significant developments will be reported through reputable outlets first, like the Centers for Disease Control and Prevention (CDC.gov).
- If you’re working from home, look out for spoofed emails or calls attempting to compromise company data. Spoofed email addresses may look similar to a known contact but are not actually the same. They may contain an embedded link or attachment or request remote access to your device.
- Be wary of any request to send funds or scams related to the COVID-19 stimulus bill recently passed by Congress, including requests for information from you.
- Use caution when clicking on links embedded in webpages, emails or text messages. If you believe the message may not be legitimate, contact the organization through confirmed channels.
- Only answer phone calls from numbers you recognize and be guarded when providing your personal data by phone. Make sure the person asking for the information is from a legitimate organization. You can always hang up and call the organization back using a phone number found through a trusted source, such an official web site.
- Only download applications from Google Play™ or the App Store®. Third-party app stores, or apps that pop up and encourage you to download them, are much more likely to contain malware.
- Before entering your sensitive personal or payment information in an online form, confirm the veracity and security of the form through other channels.
For additional fraud prevention and cybersecurity tips, please visit our Online Security Center.
What are the provisions of the annuity and insurance premium forbearance recently announced in the state of NY?
The New York Department of Financial Services (NYDFS) recently released emergency regulations to help life insurance policyholders and annuity contract holders who are impacted by the COVID-19 pandemic, such as offering payment accommodations that allow consumers to defer payments at no cost, extend payment due dates, or waive late or reinstatement fees if they are unable to make timely payments of premium or fees due to COVID-19-related disruptions. Please contact your insurer to discuss your options. For more information, access the NYDFS website at https://www.dfs.ny.gov/consumers/coronavirus.1
We are living in extraordinary and unsettling times. The novel coronavirus (COVID-19) global pandemic is still taking shape in the US. In addition, the disruptions to the economy are causing financial markets to be unusually volatile. To that end, we want to assure you that we are well equipped with the capital, technology and resources to be resilient and available at all times.
To help you stay informed, we've established this Resource Center to share our perspective on how COVID-19 is impacting the markets and the economy, remind you about ways to stay connected with us from your home, and answer your questions.