Resources for Employees Affected by California Wildfires

Below are services to support employees at this challenging time. If you don’t find what you need, please call your manager to help us understand how we might help you.

UPDATED: OCTOBER 16, 2017

Emergency Funds Relief Program

Employees who work and/or reside in Sonoma and Napa Counties who experienced a catastrophic loss related to the wildfires and need short term basic necessities (e.g., food or clothing that would not otherwise be reimbursable by insurance or any other payment method) may apply for a cash payment from the Firm. An example includes extensive damage to the employee’s home rendering it uninhabitable for an extended period of time due to a natural disaster. Click the following links to review the policy and access the application. Completed applications can be sent to californiafirerelief@morganstanley.com. Applications will be reviewed promptly.

Crisis Care Assist

Through October 20, back-up family care assistance is available to employees in areas affected by the California wildfires. Click here to learn more.

Kaiser Doctor Visits and Prescription Drug Refills

If you need to see a doctor in the Kaiser network whose office is closed due to the fires, please email your doctor, or call the number on the back of your medical ID card or the number you usually call to schedule doctor visits. You’ll be able to arrange a phone or video consultation at no charge.

Kaiser members who’ve lost their medication due to fire damage may visit any Kaiser pharmacy to obtain a refill, even if the refill isn’t due.

UPDATED: OCTOBER 13, 2017

401(k) Plan 

Employees may request the following: 

  • Loan – Maximum loan is the lesser of $50,000 minus your highest outstanding loan balance, if any, within the last 12 months or 50% of your vested balance.

  • Non-Hardship Withdrawal – Available to employees older than age 59½; subject to income tax. 

  • Hardship Withdrawal – For the cost to repair wildfire-related damage to the employee’s principal residence that would be considered a casualty loss, plus any applicable taxes. Employees generally must have an outstanding loan from the 401(k) Plan to be eligible. Subject to income tax; may include a 10% early distribution tax if the employee is under age 59½. 

For details, call 1-877-674-7411 and say “401(k) and pension,” and then “Morgan Stanley 401(k)” when prompted. 9 am to 7 pm Eastern, weekdays.

Or, on the Benefit Center website: click Savings & Retirement | 401(k) Savings Plan | Withdraw or Rollover Money

Emergency Funds Relief Program

Employees who work and/or reside in Sonoma County who experienced a catastrophic loss related to the wildfires and need short term basic necessities (e.g., food or clothing that would not otherwise be reimbursable by insurance or any other payment method) may apply for a cash payment from the Firm. An example includes extensive damage to the employee’s home rendering it uninhabitable for an extended period of time due to a natural disaster. Click the following links to review the policy and access the application. Completed applications can be sent to californiafirerelief@morganstanley.com. Applications will be reviewed promptly.

Insurance Review

The Firm has arranged for experts to review employees’ insurance policies (home, renter’s, flood, auto, etc.) and assist with filing claims.

For details, please email insurancereview@morganstanley.com.

Consultations and Document Review Through Hyatt Legal Plans

Through December 31, 2017, Morgan Stanley employees and any spouse, domestic partner or dependent child up to age 26 affected by the California wildfires* are eligible for complimentary legal consultations and document review services through Hyatt Legal Plans. Consultations may be by phone or in the office of an attorney from the Hyatt Legal Plans network.

Please note that only fire-related legal matters are eligible. Business and employment related issues are excluded.

How to Access the Service

Call the Hyatt Legal Plans Client Service Center at 1-800-821-6400 (M-F, 8 am-7 pm Eastern). You will be asked to identify your employer, provide the last four digits of your Social Security number or your full MSID, and indicate that you are interested in document review and/or consultation services related to the California wildfires.

* This offer is available regardless of whether you are currently enrolled in Morgan Stanley’s group legal plan.

Pay for Time Off Related to Wildfires

The Firm will ensure that as employees affected by the California wildfires continue to recover, they’ll be paid as usual – specifically:

  • Non-exempt employees will be paid according to their scheduled weekly hours, regardless of the time actually worked. Actual hours worked will be supplemented with excused hours, as needed, in order to reach the scheduled-hour minimum. The additional excused hours will not count toward earning overtime pay. However, non-exempt employees who worked more than 40 hours will receive the applicable overtime pay. Employees or managers can enter excused on their timesheet for the time out of the office as a result of the wildfires.
  • Hourly employees will be paid the number of hours they typically work each week. Employees or managers can enter excused hours on the days they were scheduled to work but were unable to due to the wildfires. Any additional hours will be applied in the following payroll cycle.

The Payroll MyTime team will complete timesheets for employees and managers who are unable to do so.

Questions?
Please contact your manager or HR Coverage representative.

Medical Care

UnitedHealthcare Members
If you’re unable to reach an in-network provider, your claims (emergency and non-emergency) will be reimbursed at the in-network level (80% once you’ve met your annual medical deductible).

For details, call 1-888-332-8891, 24/7.

Cigna Members
Out-of-network claims for Cigna members who are unable to reach an in-network provider will be handled on a case-by-case basis.

If you have questions about a claim, please call 1-800-CIGNA24 (244-6224), 24/7.

Counseling and Support

Employees and their family may speak confidentially with a professional counselor – day or night – about stress, financial or family issues, at no cost.

Specialists can also help you with everyday needs and finding family care, shelter, hotels, pet shelters, and fire damage repair and restoration services.

Call Humana 24/7 at 866-248-7640.

Vision Services

VSP® Vision Care is working directly with our network doctors, business partners, and relief agencies, including the American Red Cross, to assess the situation and fulfill the eye care needs of those directly affected by the wildfires in California.

  • Any VSP member who has lost or broken their eyewear due to the wildfires can call Member Services at1-800-877-7195 to have their VSP benefits reinstated regardless of eligibility.
  • Individuals without VSP coverage can contact their local American Red Cross, or call 1-800-RED-CROSS (1-800-733-2767) and request a VSP Global Eyes of Hope gift certificate.
  • Any employees who are directly affected by the wildfires and in need of eye care services, should call Member Services at 1-800-877-7195.

For Employees Who Have Purchased Group Insurance through MetLife

MetLife has increased customer service and claims team staffing to manage increased call volume due to the California wildfires. If you’re a MetLife auto and/or home insurance customer who resides in an area affected by the wildfires, you may receive a courtesy call from MetLife.

In the meantime, please feel free to call 1-800-438-6388 with general or claims-related questions.

Temporary Housing

If you have immediate housing needs, please contact your manager.

Benefits Information

HR Services Representatives
877-MSHR-411 (674-7411)
9 am to 7 pm Eastern, weekdays

Benefit Center Website
morganstanley.com/benefits

Car Rental

If you need temporary transportation, please contact your manager for the Firm’s car rental discounts.

Additional Resources

From MetLife

Note: Also check MetLife’s Facebook site. (Site available only when away from the office.)