One of our senior directors shares three leadership lessons she’s learned during her more than 20-year career with Morgan Stanley.

What makes a good leader? Hard work and determination are keys to a successful career, but successful leadership often calls for a set of more personal qualities, says Lisa Golia, Head of Field Strategic Services, Morgan Stanley Wealth Management.

Here are three leadership lessons she’s learned during her more than 20-year career with Morgan Stanley:

  • Be humble: “Being able to make mistakes in front of your team or even your boss really shows them that you’re human, you’re not perfect.”
  • Learn to listen: “Being a leader doesn’t necessarily mean you have to be the loudest in the room. Give your team the forum to speak freely.”
  • Take risks: “Some of the best opportunities I had and life lessons in my life were when I took risks.”

Golia started her career as a client service associate in 1999 and has held various roles at Morgan Stanley Wealth Management. Today, she focuses on modernizing and digitizing the experience clients have with the firm as Head of Field Services, overseeing 7,500 people across some 500 Wealth Management locations.

She’s also a trustee of the Morgan Stanley Foundation. 

Watch her video for more insights on career success and leadership.