Resources for Employees Affected by California Wildfires

Below are services to support employees at this challenging time. If you don’t find what you need, please call your manager to help us understand how we might help you.

Insurance Review

The Firm has arranged for experts to review employees’ insurance policies (home, renter’s, flood, auto, etc.) and assist with filing claims.

For details, please email

Consultations and Document Review Through Hyatt Legal Plans

Through December 31, 2017, Morgan Stanley employees and any spouse, domestic partner or dependent child up to age 26 affected by the California wildfires* are eligible for complimentary legal consultations and document review services through Hyatt Legal Plans. Consultations may be by phone or in the office of an attorney from the Hyatt Legal Plans network.

Please note that only fire-related legal matters are eligible. Business and employment related issues are excluded.

Pay for Time Off Related to Wildfires

The Firm will ensure that as employees affected by the California wildfires continue to recover, they’ll be paid as usual – specifically:

  • Non-exempt employees will be paid according to their scheduled weekly hours, regardless of the time actually worked. Actual hours worked will be supplemented with excused hours, as needed, in order to reach the scheduled-hour minimum. The additional excused hours will not count toward earning overtime pay. However, non-exempt employees who worked more than 40 hours will receive the applicable overtime pay. Employees or managers can enter excused on their timesheet for the time out of the office as a result of the wildfires.
  • Hourly employees will be paid the number of hours they typically work each week. Employees or managers can enter excused hours on the days they were scheduled to work but were unable to due to the wildfires. Any additional hours will be applied in the following payroll cycle.

The Payroll MyTime team will complete timesheets for employees and managers who are unable to do so.

Please contact your manager or HR Coverage representative.

Medical Care

For Cigna and UnitedHealthcare members who are provided services in an emergency room, they will be reimbursed at the in-network level of 80% once the employee has met their annual deductible.

For details, call: 24/7:

  • Cigna – 800-CIGNA24 (244-6224)
  • UnitedHealthcare – 888-332-8891

Vision Services

VSP® Vision Care is working directly with our network doctors, business partners, and relief agencies, including the American Red Cross, to assess the situation and fulfill the eye care needs of those directly affected by the wildfires in California.

  • Any VSP member who has lost or broken their eyewear due to the wildfires can call Member Services at 1-800-877-7195 to have his/her VSP benefits reinstated regardless of eligibility.
  • Individuals without VSP coverage can contact their local American Red Cross, or call 1-800-RED-CROSS (1-800-733-2767) and request a VSP Global Eyes of Hope gift certificate.
  • Any employees who are directly affected by the wildfires and in need of eye care services, should call Member Services at 1-800-877-7195.

Prescription Drugs

For employees enrolled in the Firm’s Medical Plan through Cigna or UnitedHealthcare, OptumRx will:

  • Allow early refills
  • Waive preauthorization requirements for most 30-day refills
  • Allow maintenance and specialty drugs to be filled at a local retail pharmacy without penalty

For details, call OptumRx at 1-855-855-8757.*

* Employees enrolled in Medical Plan Option C with Cigna should call Cigna at 1-800-244-6224.

401(k) Plan

Employees may request the following: 

  • Loan – Maximum loan is the lesser of $50,000 minus your highest outstanding loan balance, if any, within the last 12 months or 50% of your vested balance.

  • Non-Hardship Withdrawal – Available to employees older than age 59½; subject to income tax. 

  • Hardship Withdrawal – For the cost to repair wildfire-related damage to the employee’s principal residence that would be considered a casualty loss, plus any applicable taxes. Employees generally must have an outstanding loan from the 401(k) Plan to be eligible. Subject to income tax; may include a 10% early distribution tax if the employee is under age 59½. 

For details, call 1-877-674-7411 and say “401(k) and pension,” and then “Morgan Stanley 401(k)” when prompted. 9 am to 7 pm Eastern, weekdays.

Or, on the Benefit Center website: click Savings & Retirement | 401(k) Savings Plan | Withdraw or Rollover Money

How to Access the Service

Call the Hyatt Legal Plans Client Service Center at 1-800-821-6400 (M-F, 8 am-7 pm Eastern). You will be asked to identify your employer, provide the last four digits of your Social Security number or your full MSID, and indicate that you are interested in document review and/or consultation services related to the California wildfires.

* This offer is available regardless of whether you are currently enrolled in Morgan Stanley’s group legal plan.

For Employees Who Have Purchased Group Insurance through MetLife

MetLife has increased customer service and claims team staffing to manage increased call volume due to the California wildfires. If you’re a MetLife auto and/or home insurance customer who resides in an area affected by the wildfires, you may receive a courtesy call from MetLife.

In the meantime, please feel free to call 1-800-438-6388 with general or claims-related questions.

Temporary Housing

If you have immediate housing needs, please contact your manager.

Benefits Information

HR Services Representatives
877-MSHR-411 (674-7411)
9 am to 7 pm Eastern, weekdays

Benefit Center Website

Car Rental

If you need temporary transportation, please contact your manager for the Firm’s car rental discounts.

Crisis Care Assist

Through December 17, back-up family care assistance is available to employees in areas affected by the California wildfires. Click here to learn more.

Counseling and Support

Employees and their family members may speak confidentially with a professional counselor – day or night – about stress, financial or family issues, at no cost.

Call Humana 24/7 at 866-248-7640.

Additional Resources

From MetLife

Note: Also check MetLife’s Facebook site. (Site available only when away from the office.)

California Wildfire Resources

We also encourage you to take advantage of the following local and national emergency resources. 

State and Local Resources

State of California

Cal OES Governor’s Office of Emergency Services

Follow @CAL_OES on Twitter for fire maps and area alerts for Ventura County. 

San Diego County

Office of Emergency Services

  • Hotline: 858-495-5200
  • Alert Program – Emergency notifications.
  • SD Emergency App – Disaster updates, shelter locations, emergency maps (download via App Store or Google Play).
  • San Diego County Recovery – Disaster assistance to eligible public and private entities, and residents through state and federal disaster assistance programs.

San Diego Community Recovery Team

A network of non-profit, community-based organizations, faith-based organizations and governmental agencies active in disaster recovery.

Animal Evaluations

Santa Barbara County

Office of Emergency Services

Animal Evacuations

Ventura County

Office of Emergency Services

  • Hotline: 805-465-6650
  • Alert Program – Emergency notifications.
  • Ready Ventura Program – In-depth incident summary information, as well as listings for mandatory evacuation locations, voluntary evacuation locations, open evacuation shelters, school closures and road closures.

Animal Evacuations

Organizations That Offer Assistance

2-1-1: Interface Children and Family Services
Free 24/7 help line for assistance locating government agencies, food pantries, career services, after-school programs, counseling services and many other state and local resources.

Call 211 from the service area or visit: and type in your zip code or city.

Red Cross

San Diego County

  • 858-309-1200
  • 3950 Calle Fortunada, San Diego, CA 92123

Santa Barbara County

  • 805-987-1514
  • 836 Calle Plano, Camarillo, CA 93012

Ventura County  

  • 805-987-1514
  • 836 Calle Plano, Camarillo, CA 93012

Salvation Army

San Diego County

  • 619-239-4037
  • 1335 Broadway, San Diego, CA 92101

Santa Barbara County

  • 805-964-8738
  • 4849 Hollister Ave., Santa Barbara, CA 93111

Ventura County

  • 805-659-3598
  • 650 S Petit Ave, Ventura, CA 93004 

National Support Resources

Feeding America
Find a food bank that services your local community.

Red Cross Safe and Well Registrar
After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. This website is designed to help make that communication easier.

Disaster Assistance provides information on how you might be able to get help from the US Government before, during and after a disaster.

Federal Emergency Management Agency
Provides disaster mitigation, preparedness, response, recovery, education, and references. Please also find the application for assistance.


Find a shelter