Industry Ranks Morgan Stanley Tops in Client Operations
Morgan Stanley netted top honors in the 2005 Operational Performance of Brokers market survey of U.S. securities firms, conducted by London-based consulting group Z/Yen Limited.
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Morgan Stanley netted top honors in the 2005 Operational Performance of Brokers market survey of U.S. securities firms, conducted by London-based consulting group Z/Yen Limited. The Firm ranked first in fixed income and third in equities for overall operational performance, an aggregate of rankings for core domestic and international transaction management and client service.
The survey, conducted September 7 - November 18, asked 36 investment managers, hedge funds, pension funds and insurers to rank U.S. brokers in both equity and fixed income core transaction management and client management. According to the findings, excellence in operations can increase client business allocation. A high level of operational performance can protect, according to 45 percent of respondents, or increase, according to 30 percent of respondents, the level of business allocation.
In addition, Morgan Stanley ranked first in equities and fixed income for overall client management, which includes client service, client relationship management, product knowledge and regular management information systems. For the first time in the survey's history, one Firm swept all of the client management categories as the equities group ranked first in each category. The Firm ranked first in fixed income for core domestic transaction management, which includes confirmation timing and accuracy, automation, settlement performance, fail management, interest claims and static data management.
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